Systems Administrator II

Box Administrator & Data Custodian

Assist in server operations, resolving customer issues for Unix/Linux based environments. We are seeking to hire an experienced Box Administrator & Data Custodian who will act as a key member of the IT and Data Governance teams, responsible for managing and securing enterprise content within Box. This role will support end users, enforce data governance policies, and ensure the integrity, security, and lifecycle management of organizational data. A successful candidate will be capable of working within established policies and procedures while identifying opportunities to improve data management practices, security posture, and user experience.

Role:

• Serve as the primary administrator for the Box platform, including user provisioning, access controls, and system configuration.
• Act as a data custodian by ensuring proper classification, retention, and protection of enterprise data stored in Box.
• Provide support to employees using Box and serve as an escalation point for complex access, sharing, and collaboration issues.
• Develop and enforce governance policies related to file sharing, external collaboration, and data lifecycle management.
• Monitor and audit Box usage to ensure compliance with internal policies and regulatory requirements.
• Coordinate with security, legal, and compliance teams on data protection initiatives and incident response.
• Manage integrations between Box and other enterprise systems (e.g., Microsoft 365, Salesforce, identity providers).
• Communicate system updates, policy changes, and best practices to business stakeholders and end users.
• Identify opportunities to improve data organization, storage efficiency, and collaboration workflows.
• Research and implement new Box features, tools, and automation capabilities to enhance productivity and security.
• Ensure timely resolution of user issues by documenting impact, assigning priority, and tracking to resolution.
• Support data migration, cleanup, and archival initiatives across departments.

Experience:

• 3-5 years of experience administering Box in an enterprise environment.
• Strong understanding of data governance principles, including data classification, retention, and compliance.
• Knowledge of identity and access management (IAM), including SSO, MFA, and role-based access controls.
• Familiarity with enterprise security practices such as DLP (Data Loss Prevention), encryption, and audit logging.
• Strong knowledge of Box features including Shield, Governance, Relay, and Platform APIs with integrations.
• Ability to analyze and remediate data access risks and permission issues.
• Strong communication skills to work with both technical teams and business stakeholders.
• Experience documenting processes, policies, and technical configurations.
• Ability to manage multiple priorities and respond effectively to data-related incidents.
• Understanding of compliance frameworks (e.g., GDPR, SOC 2, HIPAA) is a plus.