Business / Systems Analyst

DescriptionKforce is immediately seeking an experienced Business/Systems Analyst in support of our enterprise telecommunications and mass media client based in Maryland Heights, MO.Key Responsibilities:Stakeholder Partnership & Requirements Elicitation:* Partner directly with business stakeholders to understand business needs, challenges, and desired outcomes* Lead requirements elicitation sessions and ask effective discovery questions to uncover detailed requirements* Participate in requirements gathering sessions, workshops, and stakeholder reviews* Serve as the primary point of contact between business users and engineering/development teamsRequirements & Documentation:* Translate business needs into clear, well-written user stories and acceptance criteria* Translate business requirements into formal technical requirement deliverables (e.g., functional requirements, system requirements)* Document functional and system requirements* Ensure requirements are complete, clear, testable, and aligned with business objectives* Maintain requirements and documentation throughout the project lifecycleProcess & Systems Analysis:* Review, analyze, and evaluate existing information technology systems and operations* Create and document business process flows and workflows* Analyze current-state processes and identify gaps, inefficiencies, and opportunities for improvement* Understand how applications, systems, and processes interact and impact one another* Support solution design by recommending system improvements and process enhancements* Participate in solution discussions and provide recommendations based on business and process analysisSDLC Collaboration & Delivery:* Work closely with developers, QA, Product Owners, and other technology teams throughout the SDLC* Clarify requirements and answer questions throughout development and testingRequirements* Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)* 5-10 years of experience as a Business Systems Analyst or in a related role* Strong hands-on experience as a Business Systems Analyst, including analyzing IT systems and business processes* Experience in telecommunications, cable, or field operations domains* Experience creating process flows/workflow diagrams* Experience gathering and documenting business and functional requirements* Experience working directly with engineering or development teams* Experience with issue tracking and requirements documentation tools (e.g., Jira, Confluence)* Familiarity with SDLC and system implementation methodologies (Agile, Waterfall, or hybrid)* Strong understanding of the SDLC and how requirements move from discovery through delivery* Strong problem-solving and analytical skills* Strong communication and facilitation skills* Excellent requirements elicitation and stakeholder interview skills* Excellent written and verbal communication skills* Comfortable working closely with both business stakeholders and technical teams* Demonstrated ability to write high-quality user stories and acceptance criteria* Ability to understand complex business processes and translate them into system requirements* Ability to manage multiple priorities and stakeholders simultaneously* Ability to work independently while collaborating cross-functionallyPreferred Qualifications:* Experience working in Agile environments* Experience supporting applications with multiple system integrations* Experience supporting system enhancements or operational improvements* Experience identifying process gaps and recommending improvements* Experience with tools such as Jira, Confluence, Visio, or similar requirements/process documentation tools* Familiarity with Kiro, Claude, and other similar AI tools to support business analysis workJob TypeContractCompensation42 - $55