Business Analyst-III

Business Analyst-III

We are seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. If you are passionate about revolutionizing the way people think about food delivery and have a proven track record of building and executing successful strategies, we want you to join our team.

Key Responsibilities

• Strategic Leadership: You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers. Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience.
• Metric and Performance Management: Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives. Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements. Oversee model governance, version control, and data integrity across cross-functional stakeholders. Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable.
• Technical Expertise: Own and enhance complex Google Sheets–based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic. Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions. Experience building automated solutions for manual processes. Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms. Cross-functional Collaboration Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making.

Job Requirements

• You have 6+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus
• You can solve analytical problems quickly, and are experienced in SQL and Excel. You have a track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
• You like to learn new skills, and can apply them to your work quickly and independently.
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver's seat, and want to define scope and vision from ambiguous problems
• You have a bias towards action, are scrappy, and can pivot when you learn new information
• You can influence and motivate people at all levels across a variety of job functions. Preferred experience with building AI models