Principal Product Manager

Role Description

Lumen is seeking a Principal Product Manager to help define and execute the strategy, roadmap, and commercialization of our Network-as-a-Service (NaaS) portfolio. This leader will be responsible for driving the evolution of digital, self-service networking experiences that enable customers to provision, modify, monitor, and optimize network services on demand.

The ideal candidate combines deep product management expertise with experience in networking, cloud connectivity, APIs, platforms, digital customer experiences, and recurring consumption-based business models. They will work closely with engineering, architecture, sales, finance, operations, legal, and executive leadership to deliver innovative products that accelerate Lumen's transformation toward software-defined, consumption-based networking. NaaS at Lumen focuses on delivering real-time, self-service, scalable control of network services through a digital platform and includes services such as Internet On-Demand, Ethernet On-Demand, and Multi-Cloud Gateway.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

Main Responsibilities

• Define and execute the product strategy, vision, and multi-quarter roadmap for Network-as-a-Service (NaaS) capabilities, aligning customer needs, market trends, technology innovation, and business objectives.
• Lead the end-to-end product lifecycle, from concept and business case development through launch, commercialization, adoption, and ongoing optimization.
• Partner with customers, industry stakeholders, and cross-functional teams to identify opportunities for differentiated services, improved user experiences, and new revenue growth.
• Drive roadmap execution across product, platform, digital experience, and operational workstreams, ensuring delivery of scalable, secure, and reliable solutions.
• Champion customer-centric, API-first, and automation-driven experiences, leveraging AI, analytics, and modern product practices to improve customer outcomes and operational efficiency.
• Lead cross-functional alignment across Product, Engineering, Architecture, Sales, Finance, Operations, Security, and other stakeholders to deliver strategic initiatives and successful go-to-market outcomes.
• Establish and monitor product performance metrics, including adoption, revenue, customer satisfaction, operational efficiency, and business value, providing insights and recommendations to executive leadership.

Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, Telecommunications, or related field.
• 8 years of product management experience, including ownership of complex technology products.
• Experience building and managing B2B SaaS, platform, cloud, networking, telecom, or infrastructure products.
• Demonstrated ability to define strategic roadmaps and lead cross-functional execution.
• Strong analytical, financial, and business case development skills.
• Experience working with Agile development teams and modern product development methodologies.
• Ability to influence senior leaders and drive alignment across matrixed organizations.
• Exceptional communication and executive presentation skills.

Preferred Qualifications

• Experience with telecommunications, cloud networking, or NaaS solutions.
• Knowledge of APIs, orchestration platforms, automation frameworks, and digital ecosystems.
• Experience with consumption-based, recurring revenue, or platform business models.
• Familiarity with cloud providers such as AWS, Azure, and Google Cloud.
• MBA or advanced technical degree.
• Experience leading strategic transformation initiatives within large enterprises.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
• $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI
• $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.