Branch Operations Coordinator

Service & Logistics CoordinatorMake Water Work. Make an Impact That Lasts.Location: Mokena, IL Pay: $27–$29 per hour, based on experience Schedule: Monday - Friday 8AM - 4:30 PMAt Xylem, we're solving some of the world's most critical water challenges. As a Service & Logistics Coordinator, you'll play a vital role in keeping our branch operations running safely, efficiently, and on schedule.This is not a traditional administrative position. You'll serve as the operational hub connecting customers, technicians, logistics partners, and shop personnel to ensure equipment, parts, and service orders move seamlessly from start to finish. If you enjoy variety, thrive in a hands-on environment, and take pride in keeping operations organized and moving forward, this role offers the opportunity to make a visible impact every day.What You'll Be DoingService & Customer CoordinationServe as the first point of contact for inbound calls, online inquiries, and customer walk-ins.Create and process service work orders using ServiceMax, STEEB, and other business systems.Coordinate technician schedules, service appointments, equipment movement, and customer requests.Prepare service documentation, customer sign-off paperwork, and shipment confirmations.Maintain accurate billing information, time entries, and customer payment records.Logistics & Equipment SupportCoordinate inbound and outbound shipments of electric submersible pumps and related equipment.Schedule deliveries, pickups, freight shipments, and transportation logistics.Assist with loading and unloading trucks while ensuring equipment is handled safely.Pressure wash, inspect, triage, palletize, and prepare pumps for shipment to customers or regional facilities.Ensure freight terms, inventory details, and service information are accurately entered and maintained.Shop & Branch OperationsSupport service technicians by creating work orders and pulling parts needed for repairs.Assist with parts organization, inventory movement, and operational workflow within the shop.Track branch metrics and help ensure service commitments and customer deadlines are achieved.Promote and maintain a strong culture of safety throughout all branch operations.What We're Looking ForHigh school diploma or equivalent.2+ years of experience in operations, logistics, customer service, shop support, service coordination, or administrative roles.Experience using ERP, service management, or inventory systemsForklift experience preferredAbility to work comfortably in both office and warehouse/shop environments.Proficiency with Microsoft Office applications.Strong organizational skills and attention to detail.Ability to manage multiple priorities in a fast-paced environment.Customer-focused mindset with strong communication skills.Ability to safely assist with material handling and equipment movement.The Kind of Candidate Who Thrives HereYou enjoy being the person who keeps everything organized and on track.You like balancing administrative work with hands-on operational responsibilities.You communicate well with customers, technicians, and internal teams.You stay calm under pressure and can shift priorities as business needs change.You take ownership, solve problems proactively, and follow through on commitments.What We OfferCompetitive hourly pay of $27–$29 per hourMedical, dental, and vision coveragePaid Time Off (PTO)Retirement and investment savings plansCareer development and advancement opportunitiesOngoing training and exposure to multiple aspects of branch operationsThe chance to make a meaningful impact at a company dedicated to solving global water challengesJoin the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation