Roofing Field Service Technician

About Us: Proformance Builder Solutions is a leading B2B construction services provider, specializing in roofing, siding, and house wrap for new residential construction. Founded in 2016, we have completed over 15,000 roofing installations and have recently expanded our service offerings to meet the growing demands of residential builders across the state. Our mission is to be the safest, quickest, and lowest-cost provider in the industry, delivering high-quality services to builders on time and on budget.

Position Summary: The Roofing Field Service Technician is a versatile, skilled role focused on performing minor and extensive roof repairs while also handling, delivering, and managing building materials and ensuring quality control (QC) standards on new construction job sites. This position requires strong roofing knowledge, customer service ability, coordination, attention to detail, and adherence to company policies to support seamless and efficient operations and uphold high standards for installations and deliveries.

Key Responsibilities:

Roofing Repair

• Perform minor and extensive repairs on shingle roofs, with tile repair experience as a plus.
• Roofing repair experience is preferred but not required. Willing to train the right candidate.
• Provide excellent customer service throughout the repair process, maintaining professionalism on all residential job sites.
• Utilize company-provided tools and truck to complete assigned repair work orders.

Material Handling and Delivery

• Handle and deliver building materials daily to new construction homes, following assigned routes via Skedulo and within work order duration standards.
• Complete delivery work orders in Skedulo as deliveries are made per the Field Tech SOP.
• Pick up and return excess materials to the warehouse after installation.
• Assist warehouse associates with loading and unloading box trucks with materials if needed.

Job Site Operations

• Visit new construction job sites daily to confirm that all assigned work orders are completed on schedule and within work order duration standards.
• QC check installations to ensure they meet ProFormance standards and builder expectations.
• Follow the Field Tech SOP for QC photo documentation and QC checklist requirements.
• Close out jobs in Skedulo after confirming completion.
• Leave job sites cleaner than when you arrived.
• Pick up and return excess materials to the warehouse after deliveries and QC checks.
• Communicate material shortages, overages, and model discrepancies to the local Area Manager.

Documentation and Reporting

• Upload all required photo documentation for completed material deliveries, roof repairs, and QC checks per company SOPs.
• Relay relevant information back to Branch Management or the Area Manager to maintain service timelines.
• Complete labor and delivery work orders based on assigned work order durations.

Collaboration and Communication

• Communicate with Area Managers to ensure smooth operations across repair and delivery functions.
• Check in with branch management and area management twice daily: once in the morning and once at the end of the day before leaving.

Safety and Compliance

• Follow all company safety policies and procedures at all times.
• Adhere to the company dress code policy at all times.

Requirements:

• Valid driver's license with a clean driving record.
• Customer service experience with the ability to process customer payments.
• Physical ability to lift and transport materials.
• Familiarity with delivery and job management systems such as Skedulo.
• Strong communication and organizational skills.
• Attention to detail and ability to adhere to company SOPs and standards.
• Weekend and holiday work may be required based on business and area needs at the discretion of the GM or Regional Operations Director.
• Roofing repair experience working with shingle/metal roofs a plus.

Why You'll Love Working with Us:

At ProFormance Builder Solutions, we believe in rewarding our hardworking team with benefits that support your well-being and work-life balance!

• Comprehensive Health Coverage: We've got you covered with medical, dental, and vision insurance to keep you and your family healthy.
• Secure Your Future: Start planning for the long term! You'll be eligible for our 401(k) plan after just 3 months of employment.
• Time to Recharge: Enjoy 10 days off in your first year, plus 9 paid holidays and a floating holiday to use as you choose!
• Work Hard, Play Hard: Our culture is driven, dynamic, and supportive, so if you thrive in a fast-paced environment where hard work is recognized, you'll fit right in!

We're more than just a workplace-we're a team that's committed to growth, collaboration, and making sure you feel valued every step of the way. Ready to join us? Let's build something great together!