CIB Operations Automation Lead

Job Description

Shape the future of operational efficiency—and your career—by spearheading our intelligent automation initiatives. Coach and mentor team members, collaborate with stakeholders, design and deliver workflow automation training, and streamline the firm’s processes.

As an Operations Automation Lead, you will lead advanced intelligent automation and business analysis efforts to gather requirements from Operational functions and translate them into process improvements and scalable automation solutions. You will gather information, execute against the automation and digitization strategy, and implement automations that deliver measurable outcomes supporting the Operations function.

Job responsibilities

• Lead end-to-end process automation engagements, including requirements gathering, solution architecture, development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligent automation governance.
• Define and manage the operational automation strategy in partnership with key stakeholders, and collaborate with Technology to establish the infrastructure required to support the capability.
• Design and manage intelligent automation solutions that create capacity, reduce risk, and streamline operational processes.
• Coach and mentor less-experienced team members on automation tools, and develop and deliver workflow automation training courses and curriculum as needed.
• Manage and report Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and other metrics with stakeholders to define, track, and demonstrate automation benefits.

Required qualifications, capabilities, and skills

• Bring 7+ years of experience delivering intelligent automation and business analysis (or equivalent experience).
• Hold a Bachelor’s degree.
• Demonstrate the ability to gather and analyze complex data and develop accurate conclusions, with strong business understanding and awareness of risk implications.
• Apply strong business and technical expertise and structured problem-solving methodologies to analyze complex operating models, anticipate issues, and use appropriate technology to mitigate risk.
• Leverage advanced knowledge of one or more intelligent automation applications and programming languages.
• Coach and direct less-experienced team members on automation tools.
• Create Tableau dashboards that highlight key metrics and insights to support strategic planning and performance monitoring.
• Use automation tools such as Alteryx, Signavio, and UiPath; Alteryx certification is preferred.
• Program proficiently in SQL and Python; experience with AI models is preferred.

Preferred qualifications, capabilities, and skills

• Hold a Bachelor’s or Master’s degree.
• Exhibit advanced skills across business analysis, solution design, development, testing, and deployment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.