Diagnostic Software Engineer III

Job Responsibilities:

• Troubleshoot Linux systems, applications, networking, and server hardware issues.
• Analyze system and application logs to identify and resolve root causes.
• Support production environments and infrastructure reliability initiatives.
• Develop and maintain technical documentation and troubleshooting procedures.
• Create simple automation scripts using Python or Bash.
• Collaborate with cross-functional teams to resolve technical issues.
• RHEL
• Podman
• FluentBit
• Corelight
• Cortex XDR

Skills:

• Diagnosis and resolution of issues in MDR appliances.
• Communication and ticketing of issues to related work groups.
• Identification of common recurring issues and communication with development team.

Education/Experience:

• 3+ years of Linux administration experience (RHEL and/or Ubuntu preferred).
• 1+ year of server hardware troubleshooting experience.
• Strong understanding of networking fundamentals and the OSI model.
• Experience analyzing system and application logs.
• Proficiency with Python or Bash scripting.
• Strong analytical and problem-solving skills with the ability to work independently.
• CJIS Certification.