front desk staff

Practice Administrative Associate

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients and visitors, answering telephone calls, scheduling appointments, maintaining patient medical records.

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions).
• Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
• Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
• Executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
• Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
• Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
• Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
• Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities.
• Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
• Performs all other related/additional tasks as requested by physicians and/or management.
• May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

High School degree or equivalent required.

1 year of administrative or customer service experience is required. Prior experience working within a physician's office/medical practice, hospital, or health system preferred.

Excellent, organizational, communication, customer service, and teamwork skills required. Ability to multi-task is essential. EMR experience preferred. Working knowledge of Microsoft office applications preferred. Core philosophy or values consistent with a patient-centered approach to care. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

YNHHS Requisition ID 194293