Patient Care Coordinator

Patient Care Coordinator

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our clinicians and clinic support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and culturesall focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

Kinwell is hiring a Patient Care Coordinator to join our Ballard clinic in Seattle, WA. The Patient Care Coordinator will manage all aspects of the patient greeting and check-in. As the initial Kinwell representative, this individual will assist with prepping charts for daily appointments, manage the patient's appointment scheduler, maintain the cleanliness and supplies in the patient reception and waiting area, communicate arrival times to teammates and assist with check-out and follow up duties for patients. Lastly, this position will provide phone support for Kinwell's Call Center as needed, submit Health Information Management (HIM) requests and manage faxed documents sent to Kinwell.

This role qualifies for +7.5% pay differential for employees assigned to a home location in a qualifying Kinwell Clinic, which is currently our Ballard, Denny Way, and Westlake clinics.

What You'll Do

• Manage patient appointments, coordinate with clinicians, and schedule follow-ups.
• Serve as the first point of contact for patients, answering phones, emails, and managing patient inquiries.
• Ensure accurate patient records, confirming details such as insurance, treatment plans, and next steps.
• Assist patients in navigating the healthcare system, including following treatment plans, referral instructions, and scheduling follow-up procedures.
• Advocate for patient needs and concerns to medical staff and administration.
• Educate patients on available services and resources.
• Work closely with the billing department to ensure proper insurance verification and claims submission.
• Provide patients with cost estimates and answer questions about insurance coverage.
• Assist in resolving any insurance-related issues.
• Maintain accurate and up-to-date patient files, ensuring compliance with HIPAA regulations.
• Provide administrative support to healthcare clinicians and clinical support staff, including document preparation and correspondence.
• Assist in collecting and analyzing patient feedback to improve clinic operations.

What You'll Bring

• High school diploma or equivalent.
• One year of experience in a healthcare or patient service role or equivalent experience.
• Basic understanding of medical terminology and insurance verification.
• Proficiency in Microsoft Office Suite and Electronic Medical Records (EMR) systems.
• Strong customer service skills.
• Familiarity with HIPAA regulations and medical insurance processes.
• Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures.
• Proficient in managing patient schedules and multitasking across platforms.
• Excellent critical thinking, flexibility, problem solving and communication skills (verbal and written).
• Associate degree or certification in healthcare administration, medical billing, or related field. (Preferred)
• Three years of experience in a healthcare setting, specifically in a coordinator or administrative role. (Preferred)
• Experience using advanced EMR systems, scheduling software, and patient communication platforms. (Preferred)

Working Environment

Work is performed within a clinical setting with frequent patient interactions.

Standard office conditions with frequent use of computer, phone and medical record systems.

Physical Requirements

The following have been identified as essential physical requirements of this job and must be performed with or without accommodation:

Ability to sit for long periods while working at a computer.

Occasional lifting of office supplies and medical documents (up to 20 pounds).

Ability to move around the clinic to assist patients and medical staff as needed.

Manual dexterity for data entry and use of office equipment.

Vaccine Requirement: Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team if you are requesting an accommodation to participate in the application process.

What we offer:

• Paid Time Off & Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability-Short Term and Long-Term
• Supplemental Life and ADD&D
• Tuition Reimbursement for qualifying programs
• Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience.

National Plus Salary Range: $46,100.00 - $69,200.00 *National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.