Dealer Support Specialist
$24 - $25 per hourSunrise Systems Inc
Job Description
Job Description
Job Title: Dealer Support Specialist
Job ID: 26-04958
Location: East Moline, IL, 61244
Duration: 12 Months on W2 Contract
- This is a Dealer Business Specialist position that will primarily be responsible for Application Support
- Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support.
This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.
- 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
- 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
- Ability to clearly communicate technical and functional information to dealers, business users, and team members
- Proven ability to follow established support processes while escalating issues appropriately when needed
- Demonstrated learning mindset with the ability to build functional and technical knowledge over time
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements
Other Relevant Experience
- Exposure to dealership operations or dealer-facing business applications
- Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
- Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
- Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
- Working knowledge of SQL for data analysis or troubleshooting
- Awareness of API concepts and system integrations
Compensation:
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Contact:
Madhu Sudhan J: View email address on us.fitly.work | View phone number on us.fitly.work | URL:
Vacancy posted 15 days ago
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