Manager, Desktop Engineering

Join Goodwin’s Global Operations Team and make a real impact on a global scale. As part of this team you will collaborate with colleagues from varied backgrounds, partnering with attorneys and clients to deliver cutting‑edge solutions in high‑stakes litigation, regulatory compliance, and complex transactions. As Managing Director of Desktop Engineering, you are a hands‑on technical leader responsible for the delivery, reliability and ongoing improvement of the firm’s end‑user computing platforms. You will own defined desktop engineering platforms and initiatives, ensuring services are secure, scalable and aligned with organizational standards. Endpoint Platform Ownership Own day‑to‑day delivery and evolution of assigned end‑user computing platforms Manage Windows and macOS endpoints Operate virtual desktop platforms (e.g., Windows365) Oversee application deployment, patching and lifecycle management Apply endpoint configuration and management standards Ensure platforms operate reliably, securely and at scale through proactive maintenance and oversight Security, Compliance & Risk Partner with Information Security to implement and sustain endpoint security baselines Manage device compliance and access controls Apply hardening standards and remediation actions Support internal, regulatory and audit requirements related to endpoint environments Participate in investigation and remediation of endpoint‑related security events and incidents Engineering Standards & Automation Maintain engineering standards for builds, configurations, deployments, scripting and documentation Drive improvements in efficiency and quality through automation and tooling (e.g., PowerShell, Intune capabilities) Contribute to initiatives to modernize endpoint management and reduce reliance on legacy processes and tools Project & Initiative Delivery Execute desktop engineering initiatives such as OS upgrades, security enhancements, platform changes and new technology rollouts Plan, execute and coordinate assigned projects or workstreams, including testing, scheduling and stakeholder communication Balance project delivery with operational responsibilities to maintain platform stability Cross‑Functional Collaboration Work closely with End User Support to improve supportability and reduce recurring issues Collaborate with Infrastructure and Networking teams on dependencies and integrations Coordinate with Training and Knowledge teams to support documentation and user readiness Communicate platform changes, timelines, risks and dependencies clearly to impacted stakeholders Continuous Improvement & Quality Support structured testing and pilot programs for platform changes and upgrades Incorporate feedback, incident reviews and lessons learned into future improvements Maintain accurate documentation, runbooks and configuration records to support operational consistency Enterprise AI Tooling Deploy, configure and support the firm’s enterprise AI assistants, including Microsoft Copilot, ChatGPT Enterprise and Claude Enterprise Provide hands‑on support and troubleshooting for end users adopting AI solutions Stay current on AI tool capabilities and feature changes to guide safe, effective and responsible use Who You Are Strong experience with enterprise end‑user computing and desktop engineering platforms Strong troubleshooting skills for complex desktop, application and deployment issues Ability to own complex technical areas and deliver outcomes Bachelor’s degree in information technology, computer science, engineering or related field, or equivalent experience Seven or more years of experience in desktop engineering, endpoint management or end‑user computing roles in an enterprise environment Experience supporting OS upgrades, security initiatives and platform modernization efforts Prior responsibility for platform or service ownership strongly preferred Relevant technical certifications preferred but not required Solid understanding of endpoint security, compliance and risk considerations Organized and execution‑focused, with the ability to manage multiple concurrent tasks and priorities Project management skills and experience coordinating technical workstreams a plus Clear communicator with both technical and non‑technical partners Benefits Health, dental and vision insurance Life and disability insurance Retirement & Savings Plan Emergency back‑up child and adult care Paid vacation, sick time off and holidays Professional development and career advancement opportunities Employee recognition and reward programs Employee wellness and assistance programs Employee discounts and perks Target Salary Range: $160,000.00 – $210,000.00 (varies by location and is commensurate with experience). #J-18808-Ljbffr Goodwin Procter Boston