Call Center Specialist

We are looking for dependable individuals to join our team as a Call Center Specialist. This role is ideal for someone who enjoys helping people, communicating clearly, and staying organized in a fast-paced environment.

What youll do:

• The majority of your day will be outbound calls generating interest to schedule a free consultation with one of our sales representatives.
• Handle both inbound and outbound calls with professionalism and courtesy.
• Assist customers by answering questions, providing information, and scheduling free consultations.
• Accurately enter and maintain customer data in our system.
• Document call details and maintain organized records.
• Follow established procedures while delivering excellent customer service.

What were looking for:

• Strong communication and listening skills.
• Comfortable speaking with customers over the phone throughout the day.
• Accurate data entry and basic computer skills. (Word/Excel)
• Ability to stay organized and manage multiple tasks.
• Consistent attendance and a positive attitude.
• Previous customer service or call center experience is preferred.

Hours:

• Monday Thursday 9:00am 5:30pm
• Friday 9:00am 2:00pm

Why join our team?

• Benefits include health/dental insurance, aggressive 401k, paid holidays, 5 + 5 days PTO, and more
• Employee owned!
• Hourly + bonus pay structure
• Supportive small team
• Paid training provided
• Stable position with consistent hours
• 40 years of service in Eastern Iowa
• Fun environment and great people

If you are motivated, experienced with outbound calling, and enjoy working with people, we would like to hear from you! Click apply now to email your resume today!