Enterprise Monitoring Tools Technician (Hybrid)

Enterprise Systems Monitoring Technician

Tier One Technologies has an immediate need for an Enterprise Systems Monitoring Technician to work with our direct US Government client.

This on-site Contract-to-Hire position will be located in Eagan, MN and requires a rotational schedule:

• 7:00 AM – 3:00 PM CST
• 3:00 PM – 11:00 PM CST
• 11 PM – 7:00 AM CST

Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.

SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm, identify network related outages and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist the development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.
• Monitor and execute incidents and change requests.

Qualifications

Basic Qualifications:

• High School diploma or equivalent and 5 additional years of experience or Bachelor's degree and 1+ year of IT experience.
• Prior experience with Help Desk's Monitoring and Incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Must be well organized and able to lead incident calls bridges.
• General networking knowledge is a plus.
• Ability to read and follow detailed instructions or procedures.
• Ability to type and communicate in an effective manner.
• Must be able to obtain a Position of Public Trust Clearance.
• Must be a US Citizen or have US Permanent Residence status (Green Card).
• Must have resided in the US for the last 5 years and not have traveled outside the US for a combined total of 6 months or more in the last 5 years.

Preferred Qualifications:

• Bachelor's degree in Computer Science or associated discipline.
• Familiarity working with enterprise monitoring products.
• Working knowledge of IT Service Desk model.
• Experience working in a large-scale IT environment.
• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.