Service Manager

Job Title: Service Manager
Location: Crossings
Job Type: Full-time, Exempt/Salaried
Salary: $90,000 to $92,000 per year
Reports To: Community Manager
Supervises: Service Technician

About Caliber Living

Caliber Living is a fast-growing property management company committed to delivering high-quality resident experiences, well-maintained communities, and a positive team culture. We equip our teams with the tools, training, and autonomy needed to succeed because we believe that when our people thrive, our communities do too. At Caliber, we value integrity, teamwork, innovation, and delivering service that shows we care.

Position Overview

Caliber Living is seeking an experienced Service Manager to lead all maintenance operations for our student-living community. This role oversees service requests, property upkeep, building systems, preventative maintenance, and the overall appearance and functionality of the community.

The ideal candidate is skilled in HVAC, plumbing, electrical, and general maintenance with a strong commitment to resident satisfaction and safety. This is a hands-on leadership role that ensures the community operates smoothly every day.

Key Responsibilities

Maintenance Operations

• Perform and oversee daily maintenance tasks, including HVAC, electrical, plumbing, appliance repair, flooring, painting, and general carpentry.
• Conduct and coordinate make-ready repairs for vacant units.
• Maintain all amenity areas, tools, equipment, and maintenance shop organization.
• Keep property grounds clean and free of debris.
• Ensure all safety hazards or maintenance concerns are addressed promptly.

Resident Service

• Respond to and complete service requests within 24 hours whenever possible.
• Provide excellent customer service with timely, clear, and respectful communication.
• Respond to after-hours emergencies when on call (must be able to arrive within one hour).
• Assist with resident events as needed.

Safety, Compliance & Inspections

• Complete monthly lighting inspections, preventative maintenance, and safety checks.
• Maintain pool, HVAC, and safety logs.
• Ensure compliance with OSHA, EPA, and Fair Housing regulations.
• Uphold and enforce all company safety policies.

Inventory & Budget

• Manage maintenance inventory and shop supplies.
• Support the Community Manager with budgeting for tools, supplies, and maintenance needs.

Leadership & Teamwork

• Supervise the Service Technician and support training and workflow management.
• Collaborate closely with Community Manager and Assistant Community Manager.
• Demonstrate Caliber Living's core values in daily interactions and decision-making.

Qualifications

Education

• High School Diploma required
• College degree preferred

Experience

• 3-5 years of apartment maintenance experience
• Minimum 1 year in a maintenance leadership or Service Manager role

Certifications

• EPA 608 (Type I & II or Universal) - required or attainable
• CPO - required or attainable
• Valid driver's license, auto insurance, and reliable transportation

Skills

• Strong knowledge of HVAC, plumbing, electrical, and carpentry
• Ability to use power tools, meters, gauges, recovery equipment, and hand tools
• Basic computer literacy (maintenance systems, email, work order software)
• Ability to work weekends, evenings, and holidays when needed

Employee Value Proposition & Benefits

At Caliber Living, we invest in our people. We offer competitive compensation, opportunities for growth, and a supportive culture built around teamwork and respect.

Benefits Include:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance & Disability Coverage
• 401(k) with company match
• Paid Time Off (PTO) + Paid Holidays
• Professional Development & Training Programs
• Certification Support (EPA, CPO, OSHA programs, etc.)
• Career Growth Opportunities within a Growing Organization
• Employee Assistance Program (EAP)
• Positive, people-focused culture with team events and recognition programs

Why You'll Love Working With Us

• You'll have autonomy and trust-not micromanagement.
• You'll work with leaders who care about your growth.
• Your work directly impacts resident satisfaction and community success.
• You'll be part of a company that values both high performance and having fun.