Assistant Store Manager

Compensation Pay Range: $14.81 - $21.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Support the Store Manager in areas of sales, customer service, store appearance, and store operations. Manage the store during the Store Manager’s absence and/or when working opposing shifts. Lead the store team members in servicing customers. Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot). Ensure the retail sales counter is adequately staffed, especially during peak hours. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is current. Assist in the hiring process: recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure selection of qualified team members. Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed. Utilize electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure. Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately, and stage returned merchandise correctly. Invoice merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members comply with company policies, posted work schedule, clock in/out, and change approvals. Perform all store opening/closing duties, day end procedures, verify/securing money/deposits, prepare bank deposits, lock doors, arm/disarm security alarms, and secure delivery vehicles. Assist in maintaining store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. Perform all other duties as assigned. Qualifications Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired: Certified Parts Professional Certification; ASE Certification. Fluency in multiple languages (Spanish highly desired). Bilingual candidates encouraged. Benefits Competitive wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions; Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account; Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth. O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation, and position details. #J-18808-Ljbffr