Radiology Reading Room Coordinator

SHIFT: Rotating (United States of America) Seeking Breakthrough Makers Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. A Brief Overview The Reading Room Coordinator in the Department of Radiology plays a crucial role in optimizing the efficiency and workflow of Radiologists. This position involves coordinating critical test results, supporting patient flow, and enhancing overall radiology operations. The coordinator ensures compliance with Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA) guidelines, processes second read order entry, and acts as a primary contact for customer service within the Radiology Department. The role also interfaces collaboratively across multiple teams and sites. What you will do Workflow Optimization & Radiologist Support: Facilitate efficient radiologist workflow to enhance productivity. Provide direct support to radiologists assigned to reading rooms, assisting with the interpretation of studies. Monitor diagnostic worklists and distribute urgent exams to Radiologists for interpretation. Support on-call Radiologists with system troubleshooting, problem-solving, and workflow performance improvements. With limited supervision, perform ancillary tasks that allow Radiologists to focus on their primary clinical functions. Case & Communication Management: Manage a large volume of incoming emails requesting STAT reads, records requests, image transfers to and from affiliate and outside hospitals/institutions, and notify the appropriate Radiologists. Expedite physician-to-physician communication to enhance patient safety and flow by assisting Radiologists in managing patient information and priorities. Utilize various communication tools and technology systems to minimize delays and increase efficiency. Manage cases from affiliate sites, domestic and international teleradiology locations, and outside hospitals. Health Information Management & Compliance: Act as the Health Information Management (HIM) liaison for releasing patient imaging to patients and families. Radiology Systems & Workflow Management: Utilize and maintain digital imaging systems, including Picture Archiving and Communication System (PACS), Ambra, Nuance Powershare, Radiology Information System (RIS), LifeImage, PICOM, Medicom, and Electronic Medical Record (EMR) systems: Epic, Epic Secure Chat, Epic ROI In Basket. Utilize Qgenda and also responsible to communicate errors or updates to Qgenda Schedule Coordinator. Other Duties: Maintain clean and clutter-free work environment in all Radiology Reading Rooms Perform additional tasks as assigned to meet departmental needs. Education Qualifications High School Diploma / GED Required Associate's Degree Preferred Experience Qualifications At least one (1) year Hospital, Medical Office, or Related Setting Required At least one (1) year Radiology Department or Imaging Facility Preferred Skills and Abilities Strong knowledge of medical terminology and radiology systems. (Required proficiency) Excellent communication, interpersonal, and multitasking skills. (Required proficiency) Proficiency in IT systems, with the ability to maintain data accuracy and compliance. (Required proficiency) Strong organizational and problem-solving skills, with attention to detail and task prioritization. (Required proficiency) Demonstrated ability to handle sensitive information professionally. (Required proficiency) To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. EEO / VEVRAA Federal Contractor | Tobacco Statement SALARY RANGE: $21.05 - $26.35 Hourly Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly. ------------------- At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits. Children's Hospital of Philadelphia (CHOP) is the nation's first hospital devoted exclusively to the care of children. Since our start in 1855, CHOP has been the birthplace for countless breakthroughs and dramatic firsts in pediatric medicine. Built on a foundation of delivering safe, high-quality, family-centered care, the Hospital has fostered medical discoveries and innovations that have improved pediatric healthcare and saved countless children’s lives. Today, families facing complex conditions come to CHOP from all over the world, and our compassionate care and innovation has repeatedly earned us a spot on the U.S. News & World Report's Honor Roll of the nation's best children's hospitals.