IT Support Specialist

Cisneros Cisneros Founded in 1929 by Diego Cisneros, Cisneros is a privately held company with over 90 years’ experience operating businesses globally. Adriana Cisneros was appointed as Cisneros’ CEO in 2013, and under her leadership, the company was restructured into four business units: Media, Interactive, Real Estate, and Social Leadership. The company focuses on digital advertising, media & entertainment, real estate, social leadership, entrepreneurship, and new technologies. Jobs Downtown Miami Posted on March 28, 2025 Website About The Company Cisneros Founded in 1929 by Diego Cisneros, Cisneros is a privately held company with over 90 years’ experience operating businesses globally. Adriana Cisneros was appointed as Cisneros’ CEO in 2013, and under her leadership, the company was restructured into four business units: Media, Interactive, Real Estate, and Social Leadership. The company focuses on digital advertising, media & entertainment, real estate, social leadership, entrepreneurship, and new technologies. Cisneros Digital Cisneros Digital focuses on providing innovative digital advertising products and services to the leading digital platforms in Latin America. Cisneros Media Cisneros Media is a story developer and premium content producer of a range of genres, from live-action to animation. Cisneros Real Estate Cisneros Real Estate develops strategic, innovative and responsible real estate and tourism projects. AST SpaceMobile AST & Science, our latest investment, is building the first and only space-based cellular broadband network to be accessible by standard smartphones. Position Description The IT Support Specialist’s role is to support and maintain in-house computer systems, desktops, and peripherals connected to a Windows network. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Qualifications College or university course work in the field of computer science and/or engineering with 0-2 years’ experience in the field. Excellent technical knowledge of PC hardware, including Windows desktop operating systems, and peripherals. Hands-on hardware troubleshooting experience. Hands-on hardware experience with Microsoft Office. Basic technical knowledge of current network protocols, operating systems, and standards, including TCPIP as well as network operating systems. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in user-friendly language. Self-motivated and directed. Keen attention to detail. Analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation. Bilingual (English and Spanish) with excellent oral and written communication skills. Must have a current and valid driver license with excellent driving records and must own an automobile. Work Conditions On-call availability at any time. Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components. Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals. Responsibilities Work with end users to identify and deliver required PC service levels. Liaise with, and provide training and support to, end users and staff on computer operation and other issues. Install, configure, test, maintain, monitor, and troubleshoot end user workstation and networking hardware products. Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software. Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend as well as implement corrective hardware solutions, including off-site repair as needed. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, and other peripheral equipment. Monitor and test PC performance and provide PC performance statistics and reports. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately document instances of hardware failure, repair, installation, and removal. Construct, install, and test customized configurations based on various platforms and operating systems. Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase. Write technical specifications for purchase of PCs, networking hardware and related products. Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs. Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs. Support development and implementation of new computer projects and hardware installations. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations. If necessary, liaise with third-party support and PC equipment vendors. Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan, and respond to crises in accordance with business continuity and disaster recovery plans. #J-18808-Ljbffr Association for Computing Machinery at FIU