Senior Platform Support Engineer (gn)

The role As a Senior Platform Support Engineer, you will play a key role in ensuring the stability, performance, and continuous improvement of our web-based platforms. You’ll work closely with engineering, stakeholders, and clients to resolve complex technical issues, drive improvements, and support a collaborative, learning-focused team culture. Practical Information Location: UK or Poland | Reporting to: Escalation Manager & CRU Lead | Work Arrangement: Hybrid | Contract: Full-time | Language Requirements: Fluent English, written and spoken Key Responsibilities Manage, triage, and resolve deep-level technical issues across our platforms. Collaborate closely with engineering teams to accelerate solutions and review bugs or incidents. Lead stakeholder and client calls, setting clear agendas and owning outcomes. Support leadership with reporting, insights, and escalation management. Facilitate technical and problem-solving sessions, translating discussions into clear, actionable next steps. Mentor and support less experienced team members, fostering knowledge sharing and growth. Qualifications Solid experience in platform support for web-based applications and SaaS environments. Strong understanding of APIs, ticketing systems (e.g. ServiceNow), and support workflows. Familiarity with ITIL and/or KCS frameworks and ALM tools such as JIRA and Confluence. Confidence in analysing complex problems and communicating clearly in English. Exposure to ERP systems, tools like Postman, scripting (e.g. Python), and network or console logs. A curious mindset with strong critical thinking and a passion for continuous learning. What’s on offer You’ll be part of a collaborative, international environment where your ideas matter, your expertise is valued, and your growth is actively supported. We welcome diverse perspectives and encourage everyone to bring their authentic selves to work. Global company culture: We defined our 6 core values through our company culture ( An innovation-driven global team culture. Flexible working options: remote, hybrid, or office-based. Generous time‑off policies and continuous learning opportunities. Employee stock purchase plan. …and much more, with comprehensive benefits tailored to your region. Job Function CTO & Platforms Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at View email address on click.appcast.io. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. Equal Employment Opportunity At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. #J-18808-Ljbffr