Concierge, Client Experience - The Landmark

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

POSITION OVERVIEW

The Client Experience Concierge at The Landmark will support the client experience and appointment business at The Landmark and be a trusted resource for all domestic and global clients visiting The Landmark. The Client Experience Concierge will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experience, and ensure Tiffany & Co.’s brand heritage, prestige, and traditions are upheld. The Client Experience Concierge must be well-connected in hospitality, fine dining, and New York culture.

Luxury Client Service

• Offer luxury services and elevated, bespoke experiences directly to clients, VIC clients, and Executive Committee members.

• Curate unique client experiences by proactively researching NYC offerings and arranging activities, entertainment, dining, and transportation.

• Share Tiffany and Co. history, product information and servicing offerings through storytelling.

• Cultivate and maintain relationships with top hospitality organizations, hotels, and restaurants in and around New York City to ensure priority client access.

• Develop and manage high net worth client experiences while visiting The Landmark.

• Manage schedule of multiple private spaces within The Landmark.

• Engage in direct client discovery for each appointment to fully customize and personalize all touch points.

• Participate in networking activities to ensure the chosen vendors and restaurants meet brand standards.

Cross-Functional Collaboration

• Acts as a liaison between Client Advisors, Sales Team Managers, and other departments and stores to fulfill client needs.

• Partner with the Client Experience Manager and Director to maintain standards for hosting moments.

• Provide ad-hoc support to the Client Experience department for various tasks.

• Lead internal tours of The Landmark and serve as a brand ambassador.

• Support all hospitality and selling events for VIC clientele.

Skills and Competencies

• Exceptional verbal and written communication skills

• Proven networking expertise within New York City

• Event and catering management

• Expertise in coordinating car and travel arrangements

• Adept in creating detailed, bespoke itineraries

• Demonstrated ability to craft memorable bespoke experiences

• Meticulous attention to detail

• Organizational and time management skills

• Strong commitment to teamwork and collaboration

• High sense of urgency

Required Experience

• 4+ years of luxury hospitality experience

• Multilingual proficiency highly preferred

• Strong existing relationships with luxury hotels and restaurants, both domestically and globally

• Proven experience working with VIC clients

• Strong administrative skills, including proficiency in Microsoft Excel, PowerPoint, and Word

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $30.60 to $41.40. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Job Identification : 63455

Job Category: : Retail

Assignment Category : Regular Full-time

Remote Positions : No

Professional Experience : Minimum 3 Years

Equal Opportunity Employer