Candlewood Suites Charlotte Arrowood - Front Desk Agent

Front Desk Agent

Shifts are 7:00am-3:00pm and 3:00pm-11:00pm. This role requires open availability, including weekends and holidays. Schedules may vary based on hotel demand.

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Conveniently located off of I-77 in the Arrowood Business Park area. Very close to Carowinds theme park, Microsoft, Spectrum and AT&T. Easy access to a Carolina Panthers or Charlotte Hornets game. Our spacious suites feature fully equipped kitchens which are perfect for families on vacation or business travelers looking for the comforts of home. Enjoy our pool while grilling out in our gazebo area. Work out in our Candlewood Gym while catching up on your laundry with our complimentary washers and dryers. Fully stocked Candlewood Cupboard with breakfast, lunch, snack and dinner offerings. Free Wi-Fi Internet, Business Center and Lending Locker with household items and board games.