Customer Service Rep

Job Description

Job Description

We are seeking a Customer Service Rep to join our team! We are looking for an energetic, self motivated and detailed oriented individual who enjoys a fast paced environment. You will be responsible for helping customers by providing product and service information.

Hours are Monday-Friday 9am-5pm. Saturday and Sunday off. Must be available during these hours. Individual must have a valid VA driver's license and their own car.

​ Qualifications:

• 3+ years of experience in customer service and sales
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must have excellent memory; willing to study/memorize our products/services
• Proficient with technology; specifically iPads and computers
• Interest or general knowledge of sports is beneficial

Responsibilities:

• Taking and inputting customer orders
• Providing suggestions for awards, gifts, and creative ideas
• Ability to think outside of the box to create the customer's vision
• Answering the phone and emails
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• This is not a sit down job; will be expected to get hands on and assist in production when needed

Job Type: Full Time or Part Time

Pay: $16 - $18 per hour

Expected hours: 30+

We are Crown Trophy of Fredericksburg, family owned and operated for over 25 years. We specialize in Trophies and Awards, Embroidery and Screen Printing, Gifts and Engraving. We offer all major apparel brands such as Nike, Carhartt, Eddie Bauer, The North Face, Ogio, Travis Mathews, Under Armour and more. We also specialize in making custom Coins, Medals, Pins and Rings. At Crown, we strive to offer the best customer service, great quality products and provide quick turnaround on orders.

Company Description

We are Crown Trophy of Fredericksburg, family owned and operated for over 25 years. We specialize in Trophies and Awards, Embroidery and Screen Printing, Gifts and Engraving. We offer all major apparel brands such as Nike, Carhartt, Eddie Bauer, The North Face, Ogio, Travis Mathews, Under Armour and more. We also specialize in making custom Coins, Medals, Pins and Rings. At Crown, we strive to offer the best customer service, great quality products and provide quick turnaround on orders.