Software Development Manager, Amazon Connect Customer Data & Insights

Software Development Manager, Amazon Connect Customer Data & Insights

Job ID: 10536737 | Amazon Development Center U.S., Inc.

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

Are you interested in leading a team of software engineers tasked with building on an established AWS service where you have full control of the charter and where to take the business? Do you enjoy working in cloud computing, Big Data, machine learning, and customer engagement? Do you enjoy the challenge of building and managing innovative services? Do you want to make an impact at a global scale? Then you should join our team!

AWS Customer Profiles (CP) is an always-on AI teammate that helps enterprises address any customer's need before they ask enabling businesses to deliver exceptional experiences and better lifetime value at every touchpoint.

CP uses AWS Entity Resolution another tier-1 service to perform matching and enrichment of data.

Identity & Enrichment is the charter that takes ingested data and turns it into a trusted resolved entity worth acting on.

As the leader of this charter you will be responsible for defining the vision priorities and leading a team of engineers to deliver on your vision.

Key job responsibilities

• You need to be creative responsible and able to dive deep into emerging serverless AWS technologies. You will think about business opportunities operational issues architectural diagrams scalability security and the customer perspective in the course of a single conversation. You have a deep mastery of programming languages distributed microservices serverless computing and performance engineering. Someone who makes the team both productive and fun to work in. Excited to learn from others while bringing your own novel capabilities and perspectives. Our team members thrive in a hands-on environment where everyone actively participates in product definition technical architecture review iterative development code review and operations. Our customers are innovators and you will have the chance to work with them to understand their challenges and design new offerings. Together we'll shape not just our own products but the direction of the industry.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become