Manager, Mortgage Operations

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers. Job Description As a Manager of Mortgage Operations, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. Responsibilities Interview, train, evaluate, coach, and motivate staff. Ensure staff are trained on policies, procedures, guidelines, and underwriters. Work with management to set & monitor effective performance goals. Ensure quality member service, loan production standards and loan quality standards are maintained at all times. Manage all operations pipeline, ensuring accurate and timely follow up. Resolve member service and loan issues. Review loans that are escalated by sales or operations staff. Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stay current in industry trends and best practices, and make recommendations to department processes and procedures as needed. Direct development and implementation of training courses and oversee curriculum so it remains current and meets the ongoing needs of the operations staff. Demonstrate knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures. Qualifications Minimum 5 years of experience in a mortgage-banking capacity to include underwriting, closing and/or post-closing leadership of staff, including loan-underwriting experience. Minimum 2 years in a supervisory/management position. Thorough knowledge of First, Conventional/FHA/VA and Second loan originations and all technical aspects of residential lending. Ability to work independently and motivate staff to achieve goals. Ability to complete assigned tasks within strict timeframes in a fast‑paced environment. Ability to tailor communications according to audience. Effective, professional verbal and written communication skills, including ability to prepare and facilitate presentations. Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner. 5+ years of experience in customer service. High school diploma or equivalent; Bachelor’s degree preferred. Active FHA DE & VA LAPP designation is a plus. Benefits Hybrid and remote work opportunities 401(k) with employer match Medical, dental, and vision with HSA and FSA options Competitive vacation and sick time off, as well as dedicated volunteer days Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts Up to $5,250 paid back to you on eligible education expenses Pet care discounts for your furry family members Financial support in times of hardship with our Achieve Care Fund A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups #J-18808-Ljbffr