Office Assistant - Family Medicine - Carle Place

Office Assistant – Family Medicine – Carle Place NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. Position Summary We have an exciting opportunity to join our team as an Office Assistant – Family Medicine – Carle Place. In this role, the successful candidate will provide basic front‑desk support for clinical intake operations and may be responsible for pre‑authorizations and certifications, excluding surgical procedures. Job Responsibilities Performs other duties as assigned. Provides reception assistance (greet patients, answer calls, direct requests to appropriate individuals). Screens telephone callers in a pleasant and professional manner; takes messages or directs callers to the appropriate person or area. Schedules routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Refers all inquiries regarding pre‑authorizations/certifications to the appropriate person. Responsible for collecting and completing any patient‑related documents. Assists patients in enrolling in Patient Secure if necessary. Responsible for daily confirmation of patient appointments, with appropriate notations in the system. Maintains schedule to ensure no gaps in scheduling system. Responsible for patient check‑in and check‑out. Gathers all patient demographic data and materials from patients and or their representatives. Obtains insurance information (ID card, member group numbers, etc.), verifies insurance eligibility electronically, takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits. Collects and asks patients to sign patient‑related documents including HIPAA, MSPQ, ABN, etc. Follows up with patients and/or their representatives, physician offices, etc., to gather missing data and materials to complete the intake process, or refers to more senior staff. Responsible for collecting co‑pays and any other balances owed to the institution. Scans required documents (insurance cards, lab requisitions, etc.) into the intake system. Monitors intake work queue for timely intake completion. May be responsible for pre‑authorizations and certifications with the exception of surgical procedures. Ensures that appropriate procedure and diagnosis coding is utilized in the pre‑certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information. Assists patients who have a question regarding insurance coverage. Refers patients who are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay‑or restrictions, making payment, multi‑plan determinations, any and all issues/questions/concerns relating to financial matters) to the appropriate business office contact. Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff. Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior staff. Maintains confidentiality on matters to which they are privileged. Maintains and receives files for the area. Maintains files in an organized and up‑to‑date manner to facilitate retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for the area section. Distributes materials according to content of communications and departmental procedures. Logs materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to the correct destination based on pertinent Medical Center procedures. Maintains copies for files. Faxes documents in accordance with departmental procedures. Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies. May assist, provide guidance and/or train staff with completing intake related duties. Minimum Qualifications To qualify you must have a high school diploma or equivalent. Excellent organizational, interpersonal and verbal and written communication skills, strong customer service skills, and ability to complete multiple tasks efficiently and thrive in a team work environment. Knowledge of Microsoft Office, database and internet applications. Light, accurate keyboarding skills. Preferred Qualifications 6 months physician practice office experience. Knowledge of medical terminology. Knowledge of EPIC Ambulatory. Benefits and Wellness Package NYU Langone Health provides a comprehensive benefits and wellness package, including financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care. Equity, Diversity, and Inclusion NYU Langone Hospital—Long Island is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. Salary Range NYU Langone Health provides a salary range to comply with New York state law on salary transparency. The salary range for the role is $56,873.24 – $56,873.25 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The range does not include bonuses, incentive pay, differential pay or other forms of compensation or benefits. Pay Transparency Notice To view the Pay Transparency Notice, please. #J-18808-Ljbffr NYU Langone Hospitals