Training and Development manager

We are seeking a highly motivated, self-starting  Training & Development Manager to lead the onboarding, training, and continuous development of our team.

This role is responsible for building a strong training culture, developing future trainers, and ensuring consistency and excellence across both Front of House (FOH) and Back of House (BOH) operations.

Key Responsibilities:

Onboarding & Training

• Lead all new hire onboarding from day one through full certification

• Deliver structured training programs for FOH and BOH team members

• Ensure all employees meet brand and operational standards

Ongoing Development

• Identify performance gaps and implement retraining programs

• Conduct regular skill refreshers and development sessions

• Track team progress and maintain training documentation

Trainer Development

• Recruit, develop, and manage a team of in-house trainers

• Create a scalable training system that trainers can execute consistently

• Mentor trainers to become strong leaders and culture carriers

Operational Support

• Work closely with FOH and BOH leadership to align training with daily operations

• Maintain up-to-date knowledge of systems, processes, and menu execution

• Step into operations as needed to support peak business times

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What We’re Looking For

• Someone passionate about developing people

• A culture builder who leads with positivity and accountability

• A systems thinker who can create repeatable, scalable training processes

• Strong self-starter with the ability to work independently

• Proven leadership and team development skills

• Excellent communication and coaching ability

• High attention to detail and organizational skills

• Ability to lead by example in a fast-paced environment

• Previous restaurant / training / teaching experience is required

Training for This Role

• Initial training period of 30–45 days

• Hands-on training led by both FOH and BOH Managers

• Full immersion in daily operations, systems, and leadership expectations

Why Join Us

• Opportunity to build and lead a high-impact training program

• Clear path for leadership growth and development

• Work in a values-driven, team-oriented environment

This position is full time with open availability required (including mornings, evenings, weekends, and holidays)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.