Senior Service Engineer IS - Hybrid

Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts. Providence caregivers are not simply valued—they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower them. Service Engineers ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our endpoint management platforms, including Microsoft Configuration Manager/SCCM, Microsoft Intune, and Jamf. In this role, you’ll partner with endpoint engineering, service desk, application delivery, cybersecurity, and field support teams to design, scale, and operate the services that manage Windows and macOS devices across the organization. You’ll own the full-service lifecycle, from platform health, infrastructure reliability, policy and configuration management, operating system deployment, Autopilot, Jamf workflows, compliance reporting, and automation, all while helping advance the organization toward secure, modern, and consistent endpoint operations. When issues arise, you’re the calm technical leader who uses platform data, logs, and operational telemetry to quickly identify root cause, restore service, and ensure the fix sticks through durable automation, improved monitoring, and clear standards. As a senior engineer, you’ll set technical direction, mentor other engineers, and shape the endpoint management roadmap—defining what “good” looks like for scalable device management, secure configuration, deployment reliability, and service performance. If you thrive at the intersection of endpoint engineering, automation at scale, and caregiver experience, this role was built for you. Required Qualifications: Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience 5 years Related experience; more preferred. Experience in automation, specifically related to deployment, recovery, or other manual processes. Experience with n-tier solutions. Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually). Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations. Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements. Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis. Preferred Qualifications: Hands-on experience with Microsoft Endpoint Configuration Manager (MEMCM/SCCM) & Intune for enterprise endpoint management, patch deployment, and software distribution. Strong experience in Windows Server administration and troubleshooting, including Windows patching, log analysis (Windows Update, Event Viewer), and root cause resolution. Proficiency in PowerShell scripting for automation, including patch validation, reporting, system administration, and workflow automation. Experience automating deployment, patching, and operational processes using scripting, orchestration tools, or configuration management techniques. Familiarity with enterprise patch lifecycle processes, including Patch Tuesday operations, testing, deployment, and compliance tracking in large-scale environments. Basic knowledge of Linux systems administration and patching (YUM/APT, package management, shell scripting) is desirable. Working knowledge of vulnerability management concepts and tools (e.g., Rapid7, Tenable, Qualys) and remediation workflows. Experience working in large-scale, enterprise environments with compliance-driven operations and SLA-based patching or security standards. Experience with reporting and analytics tools (Power BI or similar) for operational reporting, dashboards, and compliance tracking. Hands on experience on DSC with Ansible (AWX) and integration with PowerBI reporting. Should have hands on experience on end-to-end workflow creation through runs books and logic apps. Good to have experience on group policies and understanding on server hardening and CIS benchmarking with DSC and other tools like GPO. Salary Range by Location: California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45 Oregon: Portland Service Area: Min: $48.27, Max: $76.22 Washington: Western: Min: $50.32, Max: $79.45 Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.