Nurse Manager, Med/Surg

Posting Description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

JOB SUMMARY

The Manager - Nurse at North Mississippi Health Services, in the Nursing Services department, plays a crucial role in coordinating staff development and management, performance improvement, resource asset management, and effective communication. They are responsible for maintaining a positive patient and family-centered care environment, complying with regulatory requirements, and managing budgets while ensuring adequate staffing levels to meet patient care needs. As a manager of people, this role is responsible for supervising a team and optimizing operations within a designated department or area, ensuring productivity and effective team management.

JOB FUNCTIONS

Staff Development and Management

• Assists and supports in all human resources functions for nursing service including onboarding, termination, and disciplinary action; maintains appropriate documentation and ensures compliance with all NMHS policies and requirements.
• Ensures that staffing levels and coverage are adequate to meet patient care and regulatory requirements.
• Assumes managerial duties for performance evaluations and maintains systems to provide regular feedback and evaluation for employees; i.e. 90-day performance evaluations, mid-year coaching sessions/evaluations, and year-end performance evaluations.
• Works closely with nursing leadership and ancillary departments to maintain a positive patient and family-centered care environment within NMHS and its affiliates.
• Assists the Director of Nursing and Chief Nursing Officer with developing and implementing staff training and development programs to meet continuing education and contractual requirements and to further knowledge of medical care and working in a team environment.
• Organizes and manages nursing service activities of the unit in compliance with the medical plan of care, regulatory, and accrediting agency standards.
• Works alongside clinical nurse educators to coordinate and schedule educational classes and other training needs related to staff development.
• 24-Hour accountability for supervising and evaluating work performance in terms of patient care, unit relations, and efficiency of service; making decisions that require expert clinical judgment.

Performance Improvement

• Assesses results of Performance Improvement indicators. Develops and implements programs based on this data to improve quality of care. Performs chart audits and meets individually to coach the employee on the needed areas for improvement and continuously monitors staff.

Resource Asset

• Acts as a liaison between staff and other disciplines to assist in problem solving and transferring information to improve patient care. Acts as a clinical resource for staff in assigned areas. Prepares short and long-term planning and programs to address and identify needs. Acts as a vital resource on multiple decision making committees.

Communication

• Creates and maintains good rapport within Nursing Services, ancillary departments, affiliates and other health services. Maintains communication with multi-disciplinary team members to provide holistic care to patient. Maintains availability to staff even after typical work hours and is available as needed 24 hours/day.

Records

• Maintains and reviews educational records of assigned floor employees; to include orientation competency, initial competencies, annual review, and certifications.

Research

• Specify problems/situations which require the incumbent to perform the steps of research which include: Identify the problem/question; find background information about problem; consult peers/brainstorm about issue; identify relevant, reputable sources of best-practice; brainstorm with peers to evaluate findings; write/publish findings; cite sources so others may follow research.
• Identifies deviations from current best practices in the patient care area.
• Follow-ups with care provider-identified problems in patient-practices.
• Assists care providers with developing and implementing change in best-practices.
• Presents research findings to key participants for required approval.
• Disseminates research findings to all personnel to provide a basis for proposed change.

Customer Relations/Satisfaction

• Projects a caring, friendly and helpful image to patients and customers. Performs leader rounding to improve on patient satisfaction and follow up with customer concerns.
• Assures that patient experience goals, clinical goals, and quality standards are met.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, families, and caregivers.
• Acts as a liaison for the unit and monitors patient satisfaction scores and implements plans for improvement.

Self-Development

• Utilizes resources to stay informed of changing trends in nursing practice as well as evidence-based nursing practices. Participates in the servant leadership curriculum. Attends conferences, classes, webinars, and computer-based learning to keep current and learn new healthcare strategies.

Regulatory Knowledge

• Complies with regulatory and accrediting agency requirements. Promotes constant survey-readiness through interdisciplinary rounding and participation in accreditation surveys.

Productivity/Budget

• Prepares, maintains, and operates nursing unit within budgetary allowances.
• Maintains nursing supplies inventory by studying usage reports, identifying trends, anticipating needed supplies, approving requisitions and cost allocations.
• Develops and administers a budget, leads cost efficient and effective operations, creates plan of correction for any operating expenses that deviate from budgetary allowance.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Staffing

• Monitors patient volumes and flexes staffing according to the unit’s staffing matrix by maintaining a departmental spreadsheet to ensure appropriate utilization of nursing staff resources.
• Daily monitoring of productivity to ensure needs are within budgetary guidelines.
• Creates and maintains a unit schedule that assures adequate staffing for patient volumes which promotes safe and effective patient care.
• Works in conjunction with nursing supervisors and other nurse managers to ensure appropriate staffing coverage is in place for all nursing departments while following budgetary guidelines to decrease overtime and increase productivity.

Clinical Practice.

• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Assures quality of care by developing and interpreting hospital and nursing department’s mission and vision and standards of care; enforcing and adhering to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.
• Assures that nursing and ancillary staff practice within their individual scopes of practice.
• Implements and conduct regular meetings with staff to ensure full understanding and compliance for all NMHS policies and procedures.
• Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care; assume responsibility for the clinical and financial performance of the assigned unit.