Sales Manager

About the Company Underground Printing (UGP) delivers the best customer experience through t-shirts and more. The company has experienced rapid growth, ranking in the Inc 5000 fastest growing companies five years in a row. UGP produces the majority of its printed apparel in a Michigan production facility that spans 172,000 sq. ft. for screen printing and embroidery and employs over 300 people. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers. UGP serves both B2C and B2B customers, including non‑profits, retailers, and universities, through store and office locations across the United States. We also help brands and licensors sell online through both company‑branded and marketplace websites. Position Overview The Sales Manager is a member of the Sales team, working alongside other Sales Managers and reporting to the Regional Sales Manager. The position is in person, located at our retail store in Chapel Hill, and is classified as a fixed work schedule. The role requires availability outside regular business hours to provide excellent customer support and close deals promptly. Possible future career paths include Regional Sales Manager and National Sales Manager. Responsibilities Promote UGP’s core values: show up, work hard, be respectful and honest, strive for excellence, do what you say, and promote DEI. Convert quotes into sales. Marketing drives quotes; Sales Managers interact with quotes to convert them into orders. Communicate sales, store, and personnel information to the regional manager in a timely manner. Adhere to the Digital Code of Conduct. Provide constructive feedback to effect change. Participate in weekly 1‑on‑1 meetings with the Regional Sales Manager and weekly L10 meetings with the RSM and other sales managers. Provide coverage when other UGP team members are unavailable, primarily for email and phone coverage; may include travel to another UGP location. Ensure customers receive the best experience and outcome possible. Engage with the local community by attending local events, Downtown Association meetings, networking groups, and chamber of commerce meetings. Communicate with customers via phone, email, or in person to determine their needs, focusing on what the customer prefers. Convey ideas for sales and marketing tools and initiatives to the Regional Sales Manager. Collaborate with the National Sales Manager and Head of Marketing to engage customers and drive sales at events and local opportunities. Location & Store Operations Perform store opening and closing per the opening and closing checklists in accordance with store hours. Deposit money to the bank for both custom and retail operations in a timely effort per the deposit procedure. Interview, hire, train, direct, and evaluate Store Associates. Maintain a clean, organized, and welcoming storefront; ensure custom orders and retail products are easy to find and clearly marked. Ensure the store is open for scheduled hours and special events. Schedule store hours and handle call‑offs, no‑shows, and shift changes. Coordinate retail displays to optimize sales, keeping all racks and cubbies full, stocked, and organized. Manage supervisory tasks such as time‑card approvals, annual reviews, disciplinary actions, and time‑off requests for Store Associates. Actively manage the store on major retail event days such as home football weekends, graduations, and large fairs. Ideal Candidate An ideal candidate enjoys the customer‑salesperson relationship, thrives on generating personal sales, and suits the environment and clientele found in their town. Candidates should be eager to establish themselves in a rapidly expanding company through hard work, determination, and the development of numerous professional relationships locally and beyond. Compensation and Benefits This is a full‑time, salaried position with paid time off and paid holidays. Full‑time Team Members are also eligible to join our 401(k) plan with an employer 4% match. All Team Members receive a 40% discount. UGP offers health, dental, and vision insurance to all full‑time Team Members, with various employer‑contributed PPO medical insurance options through Blue Cross Blue Shield, dental insurance via Delta Dental, and vision insurance through Eyemed. EEO & E‑Verify We participate in E‑Verify, a program that confirms new hires’ eligibility to work in the United States. For more information about E‑Verify, please visit E‑Verify.gov. We are committed to ensuring that all employees are treated fairly and equitably, regardless of their immigration status. Requirements Degree from a 4‑year college or university. Excellent writing and oral communication skills. Previous sales experience. Very strong typing speed and accuracy. Highly advanced organizational skills. Proficiency with Gmail and its applications, cloud computing sites, and social media. Prior management experience is preferred. #J-18808-Ljbffr Clinique des Cèdres