Business Systems Analyst Insurance
Sonoma Consulting Inc
Business Systems Analyst Insurance
Production and Operational Support
Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented
Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs
Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider
Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting
Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activates.
Proactively identify and suggest improvement areas for Operational Support.
Support internal/external audit requests
Deliver End User Demos and Facilitate Training
Provide system demos to end users
Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
Help coordinate and facilitate end user training sessions
"Must Have"
7-8 years of relevant BSA work experience
Strong understanding of the Software Development Life Cycle (SDLC)
Knowledge and understanding of industry standard/best practices requirements gathering methodologies
Knowledge and understanding of Information Technology systems and software development
Strong understanding of testing methodology
Ability to understand technical architecture design of business applications
Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)
Working knowledge of requirements management tools
Working independently as well as in project teams
"Nice to Have"
Understanding of insurance services operations
Understanding of financial services operations; knowledge of internal operations and systems a plus
Project Management experience is a plus
Understanding of Scrum framework
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