Delivery Trainer, RSR

Since opening our virtual doors in 1995 weve been pushing the boundaries of possible further and further. Our entire business works hard to delight our customers from the second an order is placed online to the seamless coordination of that order behind the scenes we strive to stay agile fluid and intentional. That can be described in one of our core Leadership Principles which is Bias for Action. This means that our teams band together roll up their sleeves and arent content with just standing still. Were aiming to become the most customer-centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customers faces.

Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.

As a Driver Trainer you are responsible for establishing the right driver training culture in your delivery station setting up the training experience and independently instructing training sessions. You educate Delivery Associates on the foundational safety quality and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates questions and finding the answers if you are not sure of the correct response.

As a Driver Trainer you are expected to lead by example and demonstrate the Amazon Leadership Principles at all this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders large or small on time at the right place.

Due to interstate operating authority commerce regulations candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate drivers license be able to obtain and maintain their Driver Qualification File (DQF) and be eligible to drive in accordance with Department of Transportation (DOT) requirements.

Key job responsibilities
Facilitate daily training classes for up to 30 people including in-station classes and drive-alongs
Partner with Delivery Service Partners (DSPs) Operations Managers Area Managers and Learning Teams to coordinate facilitate and measure training related activities.
Have a detailed understanding of processes expectations and training requirements for all drivers across the various driver programs in operation.
Provide timely and accurate reporting on the completion of trainings compliance safety and maintenance duties.
Execute to the standard always working to ensure that the content and experience complement the safety quality and legal procedures as defined.
Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports hours of service trip planning and safe road driving practices.
Track and monitor performance including on road ride behinds to measure on-road quality adherence to standards and identify re-training and process improvement opportunities.
Drive maneuver and load/unload a truck as scheduled using approved equipment (dolly etc.) with or without reasonable accommodation.
Lift up to 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach with or without reasonable accommodation.
Work outside and drive different motor vehicles over the road.
Drive in accordance with DOT requirements.
Stay connected to the operation by participating in on-road processes on a regular basis
Be a resource to the delivery station for driver training-related questions
Work as a peer trainer on an as needed basis to support the business.
Motivate coach and provide feedback to Delivery Associates during Training
Travel to multiple sites within 50 miles of the home station and have reliable transportation
Operate and navigate a 26000 pounds or less vehicle
Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver DOT regulated training.
Effectively operate a GPS
Associate may be required to gain DOT Regulation Qualification as a condition of the role
Work 40 hours/week and overtime as required

- 1 years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
- Work 40 hours/week and overtime as required
- Valid and active drivers license
- Are 21 years of age or older
- Authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File

- Associates or Bachelors Degree and/or prior Amazon experience
- Demonstrates problem solving and analytical skills
- Ability to communicate effectively (written and verbal) across various levels of an organization
- History of meeting/exceeding departmental goals
- Experience leading teams
- Capable of providing direction to team members using independent judgment
- Organization and time management skills
- Experience delivering training both to individuals and groups
- 2 years of professional driving experience
- Bachelors Degree or 2 years Amazon experience
- Knowledge of instructional theories: adult learning on the job learning knowledge management theories virtual and classroom instruction
- Strong organizational interpersonal and communication skills
- Proven ability to deal with ambiguity and competing priorities Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at NY Bath - 22.00 - 22.00 USD hourly

Required Experience:

IC