Customer Care Advocate/Account Manager

Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements.

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Position Overview:

Regal Rexnord is looking for a Customer Care Advocate/Account Manager to support our WM Berg business which offers small subassembly components and mechanical accessories.

The ideal candidate is a customer-focused professional with strong communication skills and a passion for delivering exceptional service. They are highly organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy and responsiveness. This individual excels at problem-solving, building relationships, and collaborating with cross-functional teams to meet customer needs. They are proactive, adaptable, and committed to creating positive customer experience while contributing to team success.

Key Responsibilities:

• Primary customer contact through verbal and/or written methods.

• Handle emails, and verbal order entry with a high level of accuracy and efficiency.

• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.

• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.

• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers.

• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer satisfaction.

• Maintain quote and order schedule awareness with data provided.

• Keep current on product design changes, customer and representative reassignments.

• Provide and maintain a set of necessary work reference materials. Strive for continued improvement of departmental procedures and processes.

• Maintain strong and cordial relations with Customers , co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries.

• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary.

Leadership Competencies:

• Structured: Following a systematic and organized way of handling tasks, projects, or workflows.

• Process Driven: Emphasizes efficiency, consistency, and scalability by utilizing well-defined processes and systems.

• Communication: The ability to convey information clearly, listen actively, and understand others’ perspectives.

• Teamwork: Collaborating effectively with colleagues to achieve common goals.

• Leadership: Guiding and motivating others, even in non-managerial roles.

• Problem-solving: Analyzing situations, identifying issues, and finding solutions.

• Adaptability: Being flexible and open to change.

• Work Ethic: Demonstrating diligence, reliability, and commitment.

• Creativity: Thinking innovatively and generating new ideas.

• Time Management: Efficiently organizing tasks and meeting deadlines.

• Attention to Detail: Being meticulous and thorough in work.

• Conflict Management: Resolving disagreements constructively.

• Emotional Intelligence: Understanding and managing emotions effectively.

Required Skills and Qualifications:

• Minimum of 3 years of customer service experience, preferably within a manufacturing environment.

• High school diploma required; associate degree or higher in Business, Technical Studies, or a related field preferred.

• Experience working with SAP and/or Salesforce is preferred.

• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.

• Strong organizational, communication, and problem-solving skills with a commitment to delivering excellent customer service.

• Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.

Work Type: Remote: This role is eligible for a Remote Work Schedule and may be performed from an approved remote work location, subject to business needs and applicable employment requirements.

Expected Base Salary Range: $41,000 - 55,000

The salary range provided is intended to display the value of the company's base pay compensation for this position. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, the geographic market of that location, candidate's skill set, level of experience, education and internal peer compensation comparisons among other potential factors.

Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a ‘U.S. Person’, which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States, or who otherwise can qualify for a license that permits them to hold the position.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email View email address on us.fitly.work. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail View email address on us.fitly.work.

Equal Employment Opportunity Posters

Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.