EVS Attendant - Cat 4

Overview of Responsibilities -

Ensures that the front and back of house areas are spotless, fully functional and aesthetically pleasing for guests, while serving as an information and service ambassador for the company.

Essential Job Duties -

• Performs all duties and tasks with courtesy and enthusiasm, adding to the overall environment of fun and excitement for guests.
• Deep cleans, vacuums, polishes and details specific areas of the building during the assigned shift.
• Removes debris and trash from areas to keep the physical property, including exterior areas such as the parking lot, in spotless condition.
• Monitors and troubleshoots the physical condition of carpeting, upholstery, furnishings and equipment in assigned areas, and reports items in need of repair.
• Uses only designated cleaning products supplied by management.
• Provides customers with information relating to player cards, marketing events, gaming products, hours of operation, and other services and amenities.
• Able to discern above standard versus below standard guest service conditions and react appropriately.
• Follow all Material Safety Data Sheet guidelines. Use only approved cleaning tools and materials.
• Proactively recognizes opportunities for an improved guest experience and executes or makes suggestions to management.
• Acts as a service liaison with other departments, and contacts the appropriate team member or job classification to assist customers with various service needs on the casino floor.
• Develop and maintain a knowledge of all Company facilities, as well as marketing promotions and events, and is prepared to answer guests' questions accordingly.
• Performs all other duties as assigned by management.

Qualifications -

1. High School Diploma or G.E.D. required.
2. Must have outstanding interpersonal, communication and customer service skills.
3. Must have strong attention to detail.
4. Must be able to document and articulate information clearly.
5. Demonstrated ability to learn and communicate a variety of information to customers regarding casino products and services.
6. Must be able to walk, bend, lift, kneel, stand, push and pull, during an 8-hour shift.
7. Must be able to work a variety of shifts, weekends and holidays as needed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.