Office Administrative Assistant

Code Enforcement Office Assistant

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, Code Enforcement, Housing Services, CharMeck311, and the Office of Youth Opportunities. The Code Enforcement Office Assistant assists the Code Enforcement Inspectors and Supervisors in their assigned Service Area in carrying out the day-to-day operations of the Code Enforcement division and identifies opportunities to improve and enhance the business processes. Additional responsibilities include major administrative functions, such as fiscal administration, research, and analysis and preparation of documents and reports.

Major Duties and Responsibilities:

• Provides clerical support to one of six Housing & Neighborhood Services (H&NS) Teams located in offsite facilities.
• Position reports to H&NS Service Area Leader and works with inspectors and other staff to support site operations and other business needs.
• Duties include data entry on City and H&NS computer applications, performance of administrative functions necessary for the correct and timely distribution of notices, citations and penalties involved in the Code Enforcement process, maintaining program files and records, and assembling and organizing data.
• Assists administrative superiors by screening calls, visitors, and mail; answers or refers inquiries and complaints to appropriate persons; and processes confidential matters
• Maintains a variety of files, records, and inventories, and devises new office procedures and methods

Knowledge, Skills and Abilities:

• Ability to develop creative solutions to basic problems
• Demonstrate excellent written and oral communication skills
• Ability to deal effectively with customers, users, technicians, vendors and consultants
• Effective and courteous interaction with the public as the customer service contact for a site office
• Ability to learn the different steps on the housing, health and sanitation and zoning processes
• Ability to handle time-sensitive projects and meet deadlines
• Ability to work independently on responsible and confidential administrative assignments and secretarial tasks

Preferred Qualifications:

• Completed courses in business and secretarial subjects
• Good organizational, written, and verbal skills
• Proficient use of Microsoft Word, Outlook, and Excel
• Experience using Workday

Minimum Qualifications:

Requires a high school diploma or equivalent along with one year of relevant work experience or an associate degree with no experience, plus proficiency with Microsoft office.

Conditions of Employment:

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.