Care Coordinator

Job Description

Job Description

At Lifeline Vascular Care, we provide the highest quality, most comprehensive and up-to-date care for our patients. Our employees are talented, passionate health care professionals who know how to provide excellent patient care and customer service. We look for people who have a strong work ethic with a positive outlook and team-work attitude with the skills to match.

GENERAL PURPOSE OF THE JOB

The Care Coordinator is responsible for managing and streamlining the continuum of vascular access care for patients requiring dialysis. This role serves as a key liaison between patients, nephrologists, surgeons, dialysis facilities, and other care team members. The Care Coordinator ensures timely scheduling, follow-up, and communication for all stages of vascular access, from initial catheter placement through long-term fistula or graft maintenance while promoting patient education and positive health outcomes.

SUPERVISORY RESPONSIBILITIES: None

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Patient Navigation & Scheduling

Serve as the central point of contact for patients and care teams throughout the AV access process.

Coordinate referrals and schedule appointments for vein mapping after initial catheter placement.

Arrange pre-surgical clearance and scheduling for AV fistula or graft creation.

Schedule surgical procedures and confirm all pre-operative requirements are met.

Post-Surgical & Ongoing Care Coordination

Monitor fistula maturation progress through follow-up communication and imaging when needed.

Coordinate evaluation and clearance for cannulation readiness.

Facilitate catheter removal once the fistula/graft is ready for use.

Maintain ongoing surveillance of long-term fistula or graft health, liaising with dialysis teams, nephrologists, surgeons, and endovascular specialists (EVASC).

Documentation & Communication

Maintain detailed and accurate patient records in the EHR.

Communicate proactively with patients, families, and providers regarding timelines, procedures, and expectations.

Track milestones in the AV access workflow and ensure timely interventions at each stage.

Quality & Compliance

Ensure adherence to clinical protocols, regulatory standards, and HIPAA requirements.

Identify workflow improvements and participate in quality initiatives related to vascular access management.

MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.

Nephrology experience preferred.

Experience in teaching the adult learner strongly preferred with demonstrated ability to communicate vascular access/medical information in lay terms as necessary.

Scheduling flexibility

Current driver?s license in state of residence and insurable driving record required.

ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION:

Commitment to Lifeline?s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in everyday performance and interactions.

Self-motivated and able to function independently as well as within a team.

Demonstrated commitment to customer service; proactively communicate and respond promptly to the needs of the dialysis patient and caregivers.

Demonstrated knowledge of adult learning theory and ability to apply to individual learning styles as well as demonstrated effectiveness in teaching skills.

Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.

Demonstrated ability to work well with cross-functional groups.

Demonstrated interpersonal, collaborative, and relationship-building skills, ability to interact positively with patients and caregivers.

Approachable and open

Professional presence and excellent presentation skills

Demonstrated time management skills and ability to handle multiple priorities according to clinical standards, high degree of initiative.

Demonstrated ability to present and document work according to standards required.

Demonstrated ability to maintain absolute confidentiality concerning patient information.

Demonstrated empathy, consideration, and respect for patients and caregivers.

Demonstrated ability to maintain absolute confidentiality concerning information accessed.

LANGUAGE SKILLS

Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.

Ability to understand clinical/medical vocabulary written or spoken in English required.

VISION REQUIREMENTS

Vision adequate to perform the essential duties and responsibilities of position including repetitive use of computer monitor.

PHYSICAL DEMANDS

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

Ability to lift a maximum of 20 pounds unassisted and able to stand, sit, stoop, walk, stretch, and reach with moderate range of body motions.

WORK ENVIRONMENT

Job required tasks normally do not involve exposure to blood, body fluids or tissues, but may require performing unplanned Level I tasks. The normal work routine involves no exposure to blood, body fluids or tissues; however, exposure or potential exposure may be required as a condition of employment and appropriate personal protection measures are required in those instances.