Front Desk Coordinator - Dermatology

#138724 Front Desk Coordinator - Dermatology

The Front Desk Coordinator provides clinical and administrative support to the Dermatology Department. This position sets priorities, coordinates work of the unit and assists in establishing new work methods and procedures. Duties include assisting with motility procedures; support of equipment (processing and maintenance); providing patient care support for appointments; scheduling clinic and procedural visits, answering phones, filling physician block times, maintaining statistics, ordering supplies, utilizing computer system, and maintaining referral database. Additionally, this role provides customer service assistance to the staff, physicians, and patients. The Front Desk Coordinator is also required to provide coverage assistance as needed to other procedural areas. Performs other related duties as required.

Minimum Qualifications:

• A minimum of three (3) years of relevant experience in a large, complex healthcare setting.
• Demonstrated knowledge of third-party payors, including federal, state, and private health plans.
• Demonstrate problem-solving ability by using good judgment and applying these skills to assist customers and ensure that customers' expectations are met.
• Strong organizational skills with a proven ability to prioritize tasks, meet deadlines, and manage competing demands with minimal supervision.
• Proficient computer skills and ability to efficiently navigate between multiple systems during calls.
• Strong ability to thrive in an interactive environment, demonstrating excellent customer service skills both in-person and over the phone.
• Excellent communication skills with the ability to convey information clearly and effectively, both verbally and in writing.
• Demonstrated ability to maintain strict confidentiality.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel

Preferred Qualifications:

• EPIC registration experience.
• Medical terminology training and/or certificate.
• Knowledge and experience in Dermatology.
• Bilingual: English/Spanish.

Special Conditions:

• Must be able to work various hours and locations based on business needs.
• May be required to float to other sites to provide coverage as needed, including possible overtime.
• Employment is subject to a criminal background check and pre-employment physical.