Senior Director, Customer Service & Vendor Operations
Fidium
Fidium Fiber seeks a Sr. Director of Customer Service to lead tier 2 support vendor oversight, optimize KPIs, and partner with care and experience teams to deliver superior service. The role includes contract management, SLA enforcement, and cost control, with international travel as needed. You will drive continuous improvement, manage global vendor partnerships, and align operations with Fidium’s customer service strategy and brand values, reporting to the Sr. VP of Customer Operations. #J-18808-Ljbffr Fidium
Vacancy posted 3 days ago
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