Consumer Experience Design Manager
Memorial Hermann Health System
- # Consumer Experience Design ManagerApplylocations: System Services Building Westtime type: Full timeposted on: Posted Todayjob requisition id: 100182140At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.**Job Summary**The Consumer Experience Design Manager will be responsible for the design and oversight of consumer journeys and partner with our implementation team to ensure the new vision is scaled across the system. The incumbent will collaborate with cross-functional teams to find novel, patient-centered solutions to problems—building buy-in and consensus along the way. Responsible for working with patients, caregivers and internal stakeholders to conduct design research, gather insights, analyze data, then design best-in-class experiences and the transformational strategies that will realize them. Typically reports to the Vice President, Consumerism. The Consumer Experience Design Manager partners with operational and executive leaders to improve patient-centered experiences across Memorial Hermann through research, journey mapping, process improvement, and service design. This role analyzes consumer feedback and experience data, identifies opportunities to optimize workflows, facilitates stakeholder collaboration, and supports the implementation of solutions that enhance patient and caregiver experiences. Candidates should have healthcare experience, strong project management and process improvement skills, and the ability to influence across diverse stakeholder groups. This position requires regular travel to Memorial Hermann locations throughout the Houston area and candidates must be based in or willing to relocate to Houston.## **Job Description**Must reside in the Greater Houston area and be able to travel to all Memorial Hermann locations.**Desired Skills*** Healthcare experience with an understanding of patient experience and clinical workflows* Experience in consumer experience, service design, journey mapping, or process improvement* Ability to analyze and interpret consumer feedback and survey data (e.g., Qualtrics)* Strong project management and implementation skills* Experience facilitating workshops and collaborating with cross-functional stakeholders* Excellent communication, storytelling, and presentation skills, including executive-level audiences* Ability to identify opportunities, solve complex problems, and drive process optimization* Strong relationship-building skills with the ability to influence without direct authority* Comfortable working in ambiguous, fast-paced environments with multiple priorities* Proficiency with journey mapping, visualization, and design-thinking tools**MINIMUM QUALIFICATIONS****Education:** Required- Bachelor's degree from four-year college or university in Design, Communications, Social Science, or related area. Master’s Degree preferred.**Licenses/Certifications:** (None)**Experience / Knowledge / Skills:*** Three (3) years of experience in journey mapping, service/experience design, customer experience strategy or related experience, training and/or education* Knowledge of contemporary trends in consumer-focused strategies* Highly-tuned oral and written communication skills* Proven ability to communicate complex ideas in a manner easy for others to understand, including storytelling and presentation skills suitable for C-suite executives* Experience using quantitative and qualitative analysis to drive decision-making* Skilled at synthesizing abstract ideas into actionable steps, with a demonstrated ability to think strategically, creatively and pragmatically* Ability to work with a diverse group of stakeholders, including patients, caregivers, physicians, operational leaders and support staff* Comfort with ambiguity* Knowledge of business processes and strong business acumen* Candidates should be proficient in design and/or journey mapping and visualization software**PRINCIPAL ACCOUNTABILITIES*** Gather and analyze customer feedback to identify and quantify pain points, including shadowing/observing in the field, conducting interviews and designing surveys* Evaluate and map patient and staff experiences/journeys and processes* Facilitate workshops with stakeholder groups to identify pain points and brainstorm solutions* Effectively and confidently design and articulate future-state experiences and present observations and opportunities to Executive leadership* Lead consumer testing initiatives to substantiate effectiveness, prove value, and make the business case for scaling across the enterprise* Support implementation, including the development of short- and long-term goals, execution frameworks, and program evaluation metrics* Build relationships and work closely with leadership to develop a culture of patient-centered problem solving* Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- J-18808-Ljbffr Memorial Hermann Health System
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Consumer Experience Design Manager in Houston, TX vacancy
- Memorial Hermann Health System is looking for a Consumer Experience Design Manager located in Houston. This role focuses on designing patient journeys and collaborating with teams to enhance overall consumer experiences and engagement. The candidate will utilize strong...Suggested
- Memorial Hermann Health System is seeking a Consumer Experience Design Manager in Houston to oversee consumer journey design and collaborate with cross-functional teams for patient-centered solutions. Candidates should possess healthcare experience and strong project management...Suggested
$20 per hour
## Google TV Experience ManagerApplylocations: Houston, TXtime type: Full timeposted on: Posted... ...your career as a Google TV Experience Manager at 2020 Companies, where your expertise... ...long-standing partner to clients in the consumer electronics sector, we provide talent...SuggestedHourly payWeekly payFlexible hoursNight shift2020 Companies
Houston, TX1 day ago$20 per hour
Job Details Position: Google TV Experience Manager Location: The Woodlands, TX (Market: GTV) Job Type: Regular Pay & Schedule Pay: $20.00 hourly... ...ensuring the “Best Experience” for retail partners and end‑consumers through expert product knowledge and outstanding service....SuggestedHourly payWeekly payNight shift- ...smart-grid supplier to US energy consumers. The company installs,... ...large internal team. You'll also manage outside agencies and... ...Responsibilities: Design presentations for investor relations... ...years of professional design experience, including time at an agency...SuggestedFull timeFreelanceWork at officeRemote workRelocationFlexible hoursShift workNight shiftDay shift2 days per week
Enchanted Rock, LLC
Houston, TX2 days ago - ...Turtlebox produces rugged, premium portable speakers designed to withstand extreme conditions and elevate any outdoor experience. With momentum-driven growth and a... ...teams, with a focus on lifestyle, outdoor, or consumer goods preferred. ~ Strong portfolio of work...Casual workSeasonal workLocal areaRelocation
Turtlebox Audio
Houston, TX5 days ago - ...various initiatives and collaborating with cross-functional teams to deliver high-quality work. Candidates should have 5-7 years of experience in an agency setting, a strong portfolio, and advanced skills in Adobe Creative Suite and Figma. Competitive salary and a...
$81.23k - $111.1k
...a Sr. Art Director in Houston, Texas. In this hybrid role, you will lead the design and execution of visual solutions for various media channels. The ideal candidate has substantial experience in art direction, exceptional design skills, and a strong portfolio. Collaboration...- ...team. The ideal candidate will have over five years of industry experience in digital and print design, as well as expertise in motion graphics and video editing. You will lead creative projects, manage cross-functional teams, and translate business goals into innovative...Remote job
$80.46k - $132.76k
...Design Project Manager – Data Center Design Location: United States (any location within the USA; role may be based anywhere in the USA) Arcadis... ..., and client formatting specifications. Qualifications & Experience 10+ years of project design experience in data centers or...Temporary workARCADIS
Houston, TX1 day ago- ...Summary Responsible for the preconstruction process of design-build and design-assist projects. Manages project design and detailing schedule, monitors... ...Science, or equivalent technical training and related experience 6+ years of progressive engineering or construction...Contract workFor contractorsImmediate startFlexible hours
Southland Industries
Houston, TX2 days ago - ...with unique requirements. You will prepare work plans, review design documents, interpret regulations, and assist with solutions addressing... ...orders, for the project to which assigned. Education and Experience Requirements: Requires a bachelor's degree (or...Part timeWork experience placementWork at officeLocal areaRemote workRelocation
Bechtel Global Corporation
Houston, TX4 days ago - ...Job#: 3031400 Job Description: Production Designer Location: Houston, Texas (Hybrid)... ...adherence to brand guidelines. You will manage requests through a ticketing system from... ...professional output. Required Qualifications Experience: 4-6 years of experience in production design...Hourly payContract work
Apex Systems
Houston, TX1 day ago $73.8k - $220.4k
...Co, part of Accenture Song, is a global design and technology company with offices in the... ...across visual design, user experience, user interface design, branding and even... ...work directly with them. There’s no middle management here. You’ll also work closely with Product...Live inWork at officeLocal areaAccenture
Houston, TX7 days ago- ...projects across branding, digital, social, and experiential initiatives. Ideal candidates will have 5-7 years of experience and the ability to mentor junior designers while collaborating effectively. This role requires strong conceptual and art direction abilities supported...Flexible hours
- A fitness franchise is seeking a Studio Manager to oversee operations and lead a motivated team. The role involves managing sales staff... ...on various initiatives. Candidates should have leadership experience and a high school diploma. This position offers a competitive...
- ...responsible for leading creative projects across branding, digital, social, and experiential media. The ideal candidate has 5-7 years of experience and a strong portfolio showcasing art direction. The role provides an inclusive environment for collaboration, feedback, and...Flexible hours
- ...branding, digital, and experiential formats. The ideal candidate will have 5-7 years of experience in advertising with a strong portfolio. The role includes mentoring junior designers and collaborating with cross-functional teams to develop high-quality work. Benefits...Flexible hours
- ...in a personal and customized manner. We are seeking a highly motivated and experienced Senior UX/UI Design Manager with a passion for crafting exceptional user experiences and a strong background in WordPress development. Reporting to the Director of Marketing, this role...Full timeMonday to FridayShift workDay shift
- We are seeking a Senior Design Manager to support delivery of a nationally significant coastal resilience and flood protection program. Based... ...related discipline, Master’s preferred 15 or more years of experience delivering major infrastructure design projects Proven...
- ...About the Role The Interior Design Coordinator I is primarily responsible for processing... ...basis. Support the Interior Design Manager in selection programs (e.g., tile, countertops... ...2 years of relevant administrative experience or customer service experience in a related...
Perry Homes
Houston, TX4 days ago - ...Luxury, and Boutique Hotels. We work with Design firms, Hotel Owners and Procurement... ...Architect Background · 2-5 years of experience as an Interior Designer, Furniture... ...Possess organizational and time management skills to simultaneously coordinate multiple...Work at office
Turnkey Hospitality Solutions LLC
Houston, TX10 days ago - ...exceptional work across various media. The ideal candidate will have experience with the Adobe Creative Suite and a passion for fostering a... ...across teams. The role also requires a leader who is adept at managing a diverse creative team, from daily standups to annual...
- ...industry. Our mission is the construction and management of state-of-the-art data centers with... ...The Assistant Project Manager - Design will be a key part of the design and engineering... ...Skills and Knowledge Design Expertise – Experience managing and delivering design projects...Daily paidContract workTemporary workFor contractors
Overwatch-Mission-Critical
Houston, TX2 days ago - ...High school diploma required; bachelor's degree preferred Experience in customer service, sales, or marketing Background in homebuilding... ...Service/Land/Sales). Position is located on-site at the Design Studio. #LI-onsite Compensation Details and Benefits KB...Work at officeWork from home
- Stantec Consulting International Ltd. is seeking a Senior Design Coordinator for their Houston office to lead design efforts on K-12... ...have a Master's degree in Architecture, a minimum of 10 years of experience, and proficiency in BIM technologies. Join Stantec and...Work at office
- ...Houston, Texas is seeking an Electrical, Instrument, & Controls Design Lead. The role involves leading the design of electrical and... ...project lifecycle. The ideal candidate should have over 5 years of experience in industrial design, familiarity with AutoCAD, and strong...
- ...Corporation, based in Houston, Texas, seeks a leader for their plant design and piping engineering team. You will oversee day-to-day... ...technical quality on complex projects, requiring significant hands-on experience. This role is primarily telework but mandates at least three...Work at officeRemote work
- Overview The Weitz Company is seeking a VDC Manager to be located on a data center project... ...a construction project related to the design, management, and implementation of VDC systems... ...equivalent combination of education and experience will be considered. Experience: A...Temporary work
- ...your expertise and knowledge of aviation design. You’ll grow professionally with us as... ...a Sr. Airfield Civil Engineer & Design Manager, you’ll leverage your design skills to help... ..., resiliency, innovation, use-experience, constructability, operational flexibility...
Jacobs
Houston, TX5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Consumer Experience Design Manager. Be the first to apply!
Related searches
- interior design director Houston, TX
- remote design manager Houston, TX
- director ux design Houston, TX
- ux design manager Houston, TX
- interior design manager Houston, TX
- director of design Houston, TX
- architectural design manager Houston, TX
- senior design manager Houston, TX
- industrial design manager Houston, TX
- design manager Houston, TX