Technology Business Management (TBM) or FDMS System Integrator SME

Role Description

As Technology Business Management (TBM) SME you will:

• Serve as the lead expert for Technology Business Management (TBM), providing strategic guidance on IT cost transparency, cost modeling, and financial analytics.
• Direct the application of TBM taxonomy, including cost categorization, mapping, allocation, and development of a single authoritative source for IT cost data.
• Lead Total Cost of Ownership (TCO) definition and analysis for IT products and services, including direct, indirect, and overhead cost components.
• Perform and oversee IT cost optimization analyses, including cloud vs. on‑premise evaluations, application rationalization, and infrastructure consolidation.
• Conduct cost‑benefit analyses and benchmarking to assess IT investments against industry and federal standards.
• Develop and interpret unit cost metrics (e.g., cost per user, cost per ticket, cost per service) to support service line decision‑making.
• Ensure TBM reporting aligns with required federal financial reports and supports executive‑level decision processes.
• Provide subject‑matter leadership for TBM model maturation, automation, and long‑term roadmap planning.
• Support cross‑functional integration of TBM into budget, accounting, and performance management processes across the organization.

As a FDMS System Integrator you will:

• Maintain and support financial data management systems, interfaces, and integrations across enterprise platforms.
• Monitor and manage ETL pipelines and SSIS‑based data interfaces, ensuring reliable and timely data processing.
• Perform data staging, loading, and validation for production financial and business intelligence environments.
• Resolve Level 1–3 help desk tickets, including access provisioning and data issue resolution.
• Facilitate change control activities, including Change Control Board (CCB) coordination and change request management.
• Conduct database performance tuning and optimization, including indexing and troubleshooting.
• Support sustainment and troubleshooting of Power BI reports and scheduled refreshes.
• Maintain and update technical documentation (ICDs, ERDs, SOPs, data flows, and standards).
• Integrate new data sources and maintain a secure data portal for stakeholders.
• Support data quality controls, access certification audits, and compliance requirements.

As a TBM OCM/Training Analyst you will:

• Lead organizational change management (OCM) efforts to drive adoption of TBM practices and promote a data‑driven culture.
• Design, develop, and deliver TBM training materials tailored to executive, management, and operational audiences.
• Translate complex TBM concepts (e.g., allocations, mappings, ETL logic) into clear, non‑technical guidance for stakeholders.
• Facilitate recurring TBM working sessions and reviews with service lines to reinforce understanding and proper use of TBM data.
• Support stakeholder engagement through development of communications plans, knowledge artifacts, and adoption strategies.
• Coordinate with finance, IT, and business teams to ensure consistent TBM terminology and understanding across the enterprise.
• Support end‑user training for financial systems (e.g., coding structures, data accuracy, issue resolution processes).
• Contribute OCM inputs to TBM CONOPS, roadmap, and maturity planning documentation.
• Track and report on adoption metrics, training effectiveness, and change impacts.

Qualifications

• Bachelor's degree
• 3+ years of experience
• Understanding of TBM concepts and taxonomy (cost pools, towers, etc.)
• Experience in TBM
• Knowledge of TBM tools

Requirements

• Master’s degree
• Certification: Certified Technology Business Management Executive (CTBME) and/or Technology Business Management Analyst (TBMA)
• Knowledge of ETL tools (specifically Alteryx) and SQL
• Knowledge of other costing tools and IT service management tools

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend