Field Support Specialist
Full-time
Creative Chemistry Works
Field Support Specialist
Clearance: TS/SCI with Full Scope Polygraph (required)
About the Role
We’re looking for a skilled, detail-oriented Field Support Specialist to provide hands-on support for Oracle hardware running Solaris and Linux. You’ll be the on-site technical point of contact for a cleared government customer, handling everything from service desk tickets to hardware fixes in the data center.
What You’ll Do
- Support Oracle hardware running Solaris and Linux, including ZFS Storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware
- Provide on-site service desk coverage, and help customers with hardware and software issues by email, phone, and instant message
- Maintain the on-site ticketing queue for hardware and software requests
- Travel to customer sites to make hardware fixes, such as drive replacements, latency issues, power failures, and connectivity problems
- Keep customers informed before and during every support call
- Set and meet delivery dates that comply with contract support SLAs
- Escalate customer issues and concerns to leadership as needed
- Coordinate with data center staff at remote locations to arrange access for additional support
- Create break/fix and work order requests for access to local and remote sites
- Maintain the on-site spares inventory
- Follow all government security policies
- Check in weekly with customers about any issues with supported hardware or software
What You Bring
- At least 2 years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software
- Expertise in diagnosing complex Oracle and Sun hardware, firmware, and software problems
- Experience patching firmware and software on Oracle and Sun Microsystems systems
- An active TS/SCI with Full Scope Polygraph
- U.S. citizenship
Vacancy posted 8 hours ago
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