Truck Business Planning Group - Customer Service Representative

Job Title

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary: $24 hourly - $26 hourly

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Responsibilities

This position is responsible for maintaining strong business and customer relationships utilizing excellent communication skills, monitoring and tracking truck loads; all while providing top-tier customer service and professionalism.

• Entering shipment orders into Nippon Express' Transportation Management System TMW.
• Check calls to drivers for track and trace & GPS set up.
• Update account managers on any issues that arise helping to create and execute solutions.
• Calling shippers and consignees to schedule pickup and delivery appointments.
• Request & retrieve POD's, backup paperwork, etc. from vendors.
• Maintain professional and courteous customer service relations with associates and carriers.
• Maintain confidentiality in all aspects of client, carrier and company information.
• Support management and staff in assigned project-based work.
• Other duties as assigned by management.

Qualifications

• Outstanding interpersonal skills
• Excellent phone and written communication skills with the ability to communicate with diverse personalities,
• Enthusiastic team player.
• Self-motivated, able to work independently.
• Strong attention to details & organize.
• Exceptional computer skills
• Organizational skills
• Excellent customer service skills
• Ability to problem-solve
• Flexibility with hours and available to work any OT
• Diligent in following SOP's
• Word, Excel skills

Organization Relationships: This position will report to the Team lead/ Manager.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.