Community Manager

Job Title

Are you a dynamic problem-solver who thrives in a fast-paced environment? Do you enjoy leveraging technology to streamline processes while delivering exceptional customer service? If so, AAM is looking for you!

You'll combine strategic thinking with hands-on problem-solving to manage a portfolio of HOA communities. You'll utilize both your technical expertise—such as financial analysis, contract management, and compliance knowledge—and your interpersonal skills to build strong relationships with homeowners, vendors, and service providers.

At AAM, we empower our employees to grow, innovate, and make a real impact. If you're ready to be part of a forward-thinking team where your skills in organization, communication, and leadership will shine, apply today!

In this role, you will be primarily responsible for managing a portfolio of Homeowner Association communities and providing exceptional customer service. This includes utilizing your comprehensive knowledge of Covenants, Conditions, and Restrictions (CC&R's) and management contracts to ensure effective community management.

Position Responsibilities:

• Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, Indian and federal statutes; Partners with AAM's Management Team to ensure compliance.
• Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
• Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
• Solicit, negotiate and execute contracts for Association vendors and service providers.
• Prepare and submit bid specs and work orders to vendors/service providers, as needed.
• Plan, budget, advertise, execute and attend Association events with Boards/Committees' approval.
• Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
• Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports.
• Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
• Review, modify, code and approve Association invoices.
• Schedule, organize, and facilitate Board of Directors meetings and other special meetings by providing leadership and professional guidance.
• Interview, hire, and supervise vendors, as needed. Terminate employment relationships when required.
• Perform other duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
• Utilizing personal automobile for commuting to and from assigned communities.
• Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
• Sitting and standing for moderate periods of time.

Qualifications

Behaviors:

Required:

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations:

Required:

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education: Required: High School or better.

Experience: Required: 2 years: Experience as a Community Manager/Property Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.