Information Technology Technical Support

Title: Information Technology Technical Support

Location: Spokane, WA

Duration: 6 Month Contract + Possibile Conversion

Shift: 8:00 AM to 5:00PM (Monday to Friday)

Note: Those Candidates who can work on W2 basis without any sponsorship are encouraged to apply.

Job Description:

• The IT Specialist (Contractor) provides frontline technical support for corporate infrastructure and enterprise applications.
• This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practices.
• The contractor partners with Operations, IT Shared Services, and approved vendors to help maintain reliable, secure, and efficient technology services across corporate office and distribution center environments.
• Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core responsibilities include, but are not limited to:
• Analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using approved ITSM tools and intake channels, meeting defined SLAs and customer expectations.
• Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalate unresolved issues to appropriate internal teams while remaining accountable through resolution.
• Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with corporate standards and security policies.
• Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
• Assist with the planning, deployment, testing, installation, training, onboarding/offboarding support, and documentation of technical solutions; maintain and update SOPs/knowledge articles as needed.
• Support technology lifecycle activities related to employee events, including equipment setup, refreshes, transfers, and removals, as directed.
• Partners with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, equipment returns (RMA), and basic repairs.
• Track and assist with IT asset inventory, equipment lifecycle activities, spare parts, and stock levels; ensure accurate records, labeling, and handoff documentation as required.
• Coordinate with approved vendors and internal stakeholders for repair and maintenance activities, including scheduling, on-site support, communication of timelines, and verification of functionality.
• Support change management activities and follow approved procedures for all technology modifications.
• Maintain cleanliness of organized IT work areas and ensure all other spaces are kept clear of clutter, obstructions, and potential safety hazards.
• Perform other duties as assigned by the manager.

RELATIONSHIPS:

Internal:

• Internal end users across corporate offices and distribution centers.
• IT Shared Services, infrastructure, and application support teams

External:

• Approved IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, shipping carrier services, and display technologies

WORK ENVIRONMENT:

• On-site, region-based support role with hands-on support at assigned location(s)Travel to additional sites within the assigned region as needed (percentage may vary based on business needs)
• Occasional after-hours or peak operational support may be required .

MINIMUM QUALIFICATIONS:

• 5+ years of hands-on experience supporting enterprise IT environments Demonstrated experience with: Windows desktop configuration, deployment, and troubleshooting PC hardware installation, configuration, and repair
• Desktop and peripheral troubleshooting Mobile devices (iOS, Android smartphones and tablets) Microsoft Office applications
• Audio/visual support for enterprise conferencing systems
• Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes.
• Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors).
• Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.
• Ability to work independently with limited supervision
• Ability to proactively communicate challenges, delays, barriers, and identify solutions to drive changeAbility to travel locally within the assigned region as needed.
• Experience supporting distribution center or warehouse environments .

PREFERRED QUALIFICATIONS:

• Industry certifications such as CompTIA A+ or Microsoft certifications
• Foundational networking knowledge (WLAN, LAN, TCP/IP, VLANs,routing)
• Network and endpoint troubleshooting experience
• Active Directory user and basic OU administration
• Windows server environments (modern and legacy)
• Core networking services (DHCP, DNS, TCP/IP)Experience with enterprise endpoint, security, VPN, or VDI tools