Operations Manager - Commercial Relocation Company

Job Description

Job Description

MAC Relocations is a commercial & industrial relocation, furniture installation, decommissioning, and logistics operations company based in Chicago. We are seeking an experienced Operations Manager to oversee day-to-day coordination of the business.

At its core, this role is about building and maintaining efficient operational flow. The Operations Manager is responsible for ensuring projects are scheduled properly, crews are positioned effectively, and day-to-day operations align with how projects were estimated and sold. Success in this role comes from balancing manpower, communication, logistics, customer service, and profitability while keeping operations running smoothly and efficiently each day.

This role requires a strong understanding of both field operations and front-office coordination within the commercial furniture installation and relocation industry. The ideal candidate is organized, proactive, detail-oriented, and capable of balancing manpower, scheduling, equipment, customer expectations, and profitability across multiple active projects simultaneously.

The Operations Manager will work closely with the General Manager, project coordinators, field supervisors, and installation crews to ensure projects are properly staffed, efficiently executed, and aligned with quoted labor expectations and operational goals.

Key Responsibilities

• Coordinate daily crew scheduling and manpower allocation across active projects
• Work closely with project coordinators and field supervisors to ensure scopes of work are properly communicated and executed
• Oversee day-to-day commercial relocation and furniture installation operations
• Ensure projects are staffed appropriately to maintain efficiency and profitability
• Monitor project labor usage against quoted hours and budgets
• Assist in maintaining overall schedule flow and resolving staffing conflicts
• Manage truck scheduling, equipment allocation, and general fleet oversight
• Coordinate maintenance and upkeep of company vehicles, tools, and operational equipment
• Maintain consistent communication with field crews throughout the workday
• Assist with troubleshooting operational issues, last-minute schedule adjustments, and field escalations
• Ensure job notes, site details, and operational instructions are clearly communicated to crews
• Support crew accountability, morale, and overall field operations
• Work alongside the General Manager to improve operational systems, communication, and workflow efficiencies
• Help maintain organization and attention to detail across all operational processes

Qualifications & Experience

• Preferred 5–10 years of experience within the commercial furniture installation and/or commercial relocation industry
• Experience in both field operations and office/coordination roles strongly preferred
• Strong understanding of commercial furniture systems, installation processes, logistics, and project flow
• Comfortable managing multiple projects, schedules, and priorities simultaneously
• Strong communication and organizational skills
• Proficient with Microsoft Office programs including Outlook, Excel, and Word
• Comfortable learning and utilizing CRM, scheduling, and project management systems
• Ability to communicate professionally with crews, clients, project managers, and vendors
• Ability to work in a fast-paced environment and adapt to changing operational demands
• Prior experience managing crews, trucks, and field operations preferred

Preferred Traits

• Detail-oriented and highly organized
• Strong sense of urgency and follow-through
• Calm under pressure and capable of making quick operational decisions
• Team-oriented leadership style
• Willingness to be hands-on when needed
• Strong problem-solving and communication abilities

Compensation & Benefits

• Salary range of approximately $60,000 – $80,000 annually based on experience and qualifications
• Paid Time Off (PTO)
• 401(k) retirement plan
• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Opportunity for long-term growth within the organization

As a MAC Relocations team member, you will enjoy a collaborative, fast paced and fun environment with strong visibility and the ability to be a strong contributor to the growth of the organization!

Company Description

As a MAC Relocations team member, you will enjoy a collaborative, fast paced and fun environment with strong visibility and the ability to be a strong contributor to the growth of the organization!