Center Manager -- Retail Service & Sales Leader

Job Description

Job Description

We’re looking for a strong leader with experience in sales management, employee coaching, and team development.

Up to $70,000+ salary + bonus + commission opportunities

The Center Manager is responsible for the overall performance of the center , including sales, guest experience, team development, staffing, scheduling, inventory, operational standards, and accountability.

You will lead both our front-desk Guest Service Associates and licensed Wax Specialists, developing a confident and high-performing team that consistently delivers an exceptional guest experience.

The right candidate is positive, organized, competitive, professional, and comfortable setting clear expectations, giving direct feedback, and holding employees accountable.

• Lead, coach, and develop Guest Service Associates and Wax Specialists
• Recruit, interview, onboard, schedule, and supervise center employees
• Drive Wax Pass, retail, service, and pre-booking performance through daily coaching and accountability
• Lead team huddles and communicate daily goals, priorities, and performance expectations
• Review center KPIs, identify performance gaps, and create clear action plans
• Observe employee performance and provide consistent recognition, coaching, and documented feedback
• Maintain high standards for guest experience, service quality, cleanliness, safety, and professionalism
• Enforce company policies related to attendance, dress code, conduct, and job performance
• Resolve guest concerns professionally and coach employees on effective guest recovery
• Manage scheduling, timecard accuracy, inventory, ordering, and other daily operational responsibilities
• Partner with the District Manager to improve center performance and develop future leaders
• Build a positive, accountable, and goal-oriented team culture

• At least three years of management, supervisory, or team-leadership experience
• Experience leading a team of five or more employees
• Previous experience in retail, hospitality, beauty, fitness, service, or another sales-focused environment
• A strong sales mindset and the ability to coach employees toward individual and team goals
• Experience hiring, training, scheduling, and managing employee performance
• Confidence addressing performance issues and holding employees accountable
• Strong communication, organization, decision-making, and follow-through
• Comfort reviewing sales reports, KPIs, labor information, and other business metrics
• Experience using POS systems, scheduling platforms, Google Workspace, Microsoft Office, or similar tools
• A professional attitude and the ability to consistently lead by example
• Availability to work the required management schedule, including Saturdays and closing shifts

Beauty-industry experience is helpful but not required. Strong leadership, sales ability, accountability, and the desire to develop people are more important.

This is a full-time management position working five days per week.

The typical Center Manager schedule is Tuesday through Saturday and includes:

• An early inventory and administrative shift
• Standard daytime management shifts
• At least one closing shift
• Saturday availability
• Additional schedule flexibility when required by staffing or business needs

• Hourly base pay with bonus and commission opportunities
• Estimated total annual compensation of $55,000–$70,000+
• Medical, dental, and vision insurance options
• 401(k) with employer match
• Life insurance
• Paid time off
• Paid management training
• Complimentary and discounted waxing services
• Employee discounts on retail products
• Referral bonus opportunities
• Cell-phone allowance
• Ongoing leadership development and coaching
• Career-growth opportunities within our Austin-area organization

European Wax Center was founded with one mission: to help guests reveal their most confident selves. Since 2004, the brand has grown to more than 1,000 centers nationwide through its focus on exceptional guest service, professionally trained Wax Specialists, and proprietary Comfort Wax®.

Our Austin-area organization is looking for strong leaders who want to build successful teams, improve business performance, and grow with the company.

If you are a hands-on leader who knows how to coach employees, drive sales, uphold standards, and build an accountable team culture, we would love to meet you!

Apply today! 

European Wax Center began as a family-owned business with one mission: to help people reveal their most confident selves. Since 2004, we’ve built over 1000 centers nationwide through an obsession with excellence — from our proprietary Comfort Wax® to the most professionally trained estheticians in the industry.
Our Austin locations are among the top-performing centers in the region, known for developing leaders, driving results, and delivering exceptional guest experiences.