Warehouse Associate

OUR CORE PURPOSE:


As an expression of God's love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged , and supported.


GENERAL SUMMARY


The Warehouse Associate is a vital member of the St. Matthew's House Food Assistance Team, responsible for assisting with logistics, maintaining inventory integrity, and supporting the organization's mission through hands-on leadership and community engagement. This role requires initiative, professionalism, and the ability to work both independently and collaboratively. Associates are expected to uphold high standards of safety, efficiency, and service while interacting with donors, volunteers, and staff. As a key link between the warehouse and other departments, this position plays an essential role in ensuring that donated goods are processed, stored, and distributed in a timely and mission-aligned manner.


DUTIES AND RESPONSIBILITIES

• Safely operate company vehicles for donation pickups and deliveries
• Load, unload, and organize goods to maximize warehouse efficiency
• Maintain accurate inventory records and assist with stock rotation
• Coordinate with retail and outreach teams to fulfill supply requests
• Ensure compliance with safety protocols and cleanliness standards
• Provide excellent customer service during donation pickups
• Operate manual, electric pallet jacks, and forklifts to move heavy inventory
• Inspect incoming donations for quality and suitability
• Assist with pantry donation sorting, tagging, stocking, and categorization
• Provide helpful customer service by registering guests using SIMC.
• Maintain accurate records and organized workflows through SIMC and Calendly.
• Support donation drives and community outreach events
• Train and mentor new warehouse assistants
• Prepare and stage outgoing program pantry orders.
• Conduct routine equipment checks and report maintenance needs
• Collaborate with supervisors to improve warehouse workflow and efficiency
• Lead FIFO (First-In, First-Out) procedures to ensure proper inventory rotation for the community choice pantry, mobile food distributions, and program order fulfillment.
• Perform daily temperature checks on all refrigerators and freezers to ensure food safety compliance
• Report and log any temperature discrepancies or equipment malfunctions
• Ensure proper storage of perishable items according to health and safety guidelines
• Assist in maintaining food safety documentation and compliance with food bank site inspections
• Assists Program Director with annual inventory audits.
• Assist with leading volunteer groups in the warehouse, community mobile food distributions, providing guidance, safety instruction, and task coordination.

Requirements

• Ability to work under a deadline, both with others and independently.
• Excellent customer service, communication, organizational and time-management skills.
• Valid driver's license (required)
• Must be able to drive a 26ft refrigerated box truck
• Ability to operate a manual and electric pallet jack and forklift (preferred or certifiable)
• Previous warehouse or logistics experience preferred
• Ability to lift 50 lbs. and work in a physically demanding environment
• Strong organizational skills
• Upholds our mission and core values of St. Matthew's House
• Basic computer literacy
• Ability to follow written and verbal instructions accurately
• Punctuality and reliability in attendance and task completion
• Willingness to work flexible hours, including weekends if needed
• Positive attitude and ability to work well in a team environment

SPECIFICATIONS :

Education : High School diploma or equivalent preferred.

Experience : Some warehouse experience necessary but will train.

Confidentiality : Does not work with confidential information.

Mental/Visual Demands : Flow of work requires normal mental and visual capabilities. Flexibility in work hours.

Physical Demands : Must be able to lift and carry more than 50lbs.