Inbound Operations Manager

Job Description

Job Description

About Williams-Sonoma DC - Dayton, NJ:

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview:

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain.

• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:

  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.

• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.

  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

The Inbound Operations Manager is located in Dayton, NJ.

You'll be excited about this opportunity because you will:

• Lead, coach, and develop company associates while fostering a culture of accountability, continuous improvement, and high performance.
• Oversee labor scheduling, shift planning, and attendance tracking while monitoring employee productivity and operational efficiency.
• Identify performance gaps and implement corrective actions through coaching, training, and structured performance management.
• Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence.
• Drive operational discipline through performance reviews, metric tracking, and continuous improvement initiatives.
• Oversee daily distribution center operations, ensuring efficient execution, cost control, and adherence to performance metrics. Monitor line-haul optimization strategies to improve delivery speed, delivery quality, and operational efficiency while reducing operating costs.
• Build, maintain, and manage strong relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure consistent adherence to company policies, operating standards, and service expectations.
• Conduct routine performance reviews of third-party partners and support contract alignment to ensure delivery performance, service quality, and cost efficiency meet business objectives.
• Drive a customer-centric culture by improving on-time shipping and receiving, reducing damages, and improving return and replacement rates.
• Manage customer escalations and determine appropriate resolutions to maintain high service standards and overall customer satisfaction.
• Develop and execute contingency plans to manage seasonal demand fluctuations, weather disruptions, and other logistical challenges that may impact delivery operations.
• Oversee warehouse organization and dock operations to ensure safe and efficient staging, loading, and dispatch.
• Maintain compliance with OSHA regulations and company safety policies through regular inspections, risk assessments, and incident investigations, implementing corrective actions as needed.
• Ensure effective inventory control processes are in place to maintain accurate shipment tracking and minimize loss or damage.

Check out some of the required qualifications we are looking for in amazing candidates:

• High School Diploma or Equivalent, and 3 - 5 years of furniture/final mile distribution or manufacturing management/leadership experience.
• In lieu of a degree, 6-8 years of progressively responsible furniture/ final mile distribution leadership experience.
• This is an onsite and in office role.
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills.
• Must be highly organized and process oriented.
• Ability to complete multiple tasks consistently and on time.
• Warehouse Management System experience.
• Solid understanding of Safety and OSHA standards.
• Exceptional organizational and time management skills to successfully respond to urgent situations.
• Ability to adapt and change processes to keep pace with the evolving business requirements.
• Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint.

We prefer some of these qualities as well:

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience.
• Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing.
• Exposure to furniture manufacturing, distribution and/or big box distribution.
• Final Mile Transportation carrier contract negotiations or procurement experience.
• Expert understanding Safety and OSHA standards.
• Bilingual in Spanish.

Review these physical requirements, as they play a major part in this role:

• While performing the duties of this job, the associate is required to stand, walk, talk and hear.
• Associates must be able to move, lift or carry heavy objects or materials up to 50-100 pounds.

Our company benefits are second to none in the industry:

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.
• For more information on our benefits offers, please visit MyWSIBenefits.com.
• To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required).

EOE