Mechanical Components Sales Support Specialist (Inside)

Job Description

Job Description

Partner with customers as our Mechanical Components Sales Support Specialist (Inside)

Ready to grow with a 100% employee-owned leader that has supported the on- and off-highway mobile markets for 70+ years? At FORCE America, Inc., you’ll be on-site in Savage, MN, answering questions, building quotes, and coordinating with our Outside Sales team to keep customers’ hydraulic and mechanical systems running smoothly.

Why you’ll love this team

• Impact: You’ll be the first line of support for pricing, availability, and order updates.
• Variety: Shift from quoting components to troubleshooting basic system questions in the same hour.
• Collaboration: Work shoulder-to-shoulder with Inside Sales II/III and partner tightly with Outside Sales.
• Growth: Hone ERP, commercial, and technical skills while protecting profitability.

Your core responsibilities

• Provide assigned accounts with pricing, lead times, and order status.
• Manage overflow inquiries across common product lines and open orders, including escalations.
• Enter components and sub-assemblies for sales orders and quotations.
• Handle administrative tasks: email/fax correspondence and return authorizations.
• Maintain minimum profit margins during quoting and negotiation.
• Research and respond to component pricing/availability requests.
• Support Inside Sales II/III and Outside Sales with research, small projects, and pricing efforts.
• Coordinate customer service needs with Outside Sales for a dedicated customer base.
• Other duties as assigned.

What it takes to succeed

• High School Diploma or GED; 5 years of relevant experience preferred.
• Excellent phone and written communication skills.
• Sense of urgency and the ability to prioritize effectively.
• Detail orientation and patience under pressure.
• Experience with Microsoft Outlook, Excel, Word, and the FORCE America ERP.

Work setting

**Work Environment: **The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office-based role with potential exposure to warehouse/assembly hazards (moving mechanical parts and equipment, heavy parts, electrical shock, compressed air, chemicals).

Physical demands

**Physical Requirements: **The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer interactions can be fast-paced and sometimes stressful.
• Ability to transition quickly between consecutive phone calls.
• Primarily sedentary work; includes sitting, standing, walking, bending, squatting, twisting, lifting, grasping, and reaching.
• Regular keyboarding and mouse use.

Benefits and ownership

• 401(k) with company match
• Health, dental, and vision insurance
• Flexible spending and health savings accounts
• Life insurance
• Paid time off
• Retirement plan
• Referral program
• And more!

Build your career in Savage, MN while helping customers find the right hydraulic and mechanical solutions.