Experience Programs Specialist

Job Title

InnovaCare Management Services Company, LLC

Essential Job Functions

• Coordinate and support the planning, execution, and continuous improvement of enterprise-wide employee and member experience programs.
• Manage program timelines, milestones, and deliverables to ensure consistent and successful implementation across the organization.
• Track, analyze, and report engagement and experience metrics, providing insights to support program effectiveness and decision-making.
• Assist in the development and execution of employee recognition, wellness, ambassador, and engagement initiatives that strengthen organizational culture and member satisfaction.
• Create and maintain executive presentations, communication materials, toolkits, and resources for leadership and frontline teams.
• Design visually compelling communications and program materials that align with organizational branding and communication standards.
• Partners with cross-functional stakeholders, including Operations, Marketing, Information Technology, Human Resources, and Clinical teams, to support enterprise experience initiatives.
• Facilitate effective communication among stakeholders to ensure alignment, awareness, and successful adoption of experience programs.
• Support program governance activities, including status tracking, documentation, meeting coordination, and follow-up actions.
• Contribute to the identification of process improvements and best practices that enhance employee engagement, member experience, and operational effectiveness.
• Assist with change management and communication efforts related to organizational experience initiatives.
• Ensure program activities, communications, and deliverables are completed accurately, on schedule, and in alignment with organizational goals.
• Remote role with occasional travel or in-person support.
• Participation in events, site visits, and enterprise initiatives.

Minimum Required Education, Experience & Skills

• Bachelor's degree preferred (Business, Communications, Healthcare, or related field).
• 24 years of experience in program coordination or engagement.
• Strong organizational, communication, and presentation skills.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Program coordination and execution.
• Strong communication and presentation skills.
• Attention to detail and organization.
• Collaboration and problem-solving.

Preferred Experience & Skills

• Experience in healthcare or service-based organizations.
• Bilingual (English/Spanish).
• Experience with engagement or recognition programs.
• Experience creating presentations and visual materials.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.