Lead Medical Assistant- Oncology/ Hematology

Lead Medical AssistantWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The Lead Medical Assistant is an allied health professional who works under the guidance of the clinical and administrative leadership of a single or multiple practices. He/she services as a mentor and support to other medical assistants, student externs and any other non-licensed practice staff within and across assigned practices. In addition to the expanded lead role, he/she performs all the required functions of a Medical Assistant demonstrating proficiency in assigned clinical responsibilities, as well as serving as a role model for promoting excellent care with compassion, maintaining effective and efficient workflows and interacting with patients, families and other colleagues in a friendly manner promoting excellent patient experiences.Job Description:About the RoleThe Lead Medical Assistant is a working lead who combines direct patient care with daily clinical coordination, team mentoring, and operational support.You will support patients receiving care for cancer and benign blood disorders while guiding Medical Assistants, student externs, and other non-licensed staff. This is a hands on leadership role that includes rooming patients, medication reconciliation, phlebotomy, clinical procedures, staff development, and patient-care coordination.The practice provides fully outpatient medical oncology and benign hematology care and may serve approximately 40-50 patients on a busy day.What You'll DoLead and Support the TeamServe as a role model and clinical resource for Medical Assistants, student externs, and other non-licensed staffProvide training, mentoring, direction, and day to day supportHelp staff adapt to workflow, Epic, and office-process changesPartner with the Practice Manager to identify training and development needsSupport clinical compliance, regulatory standards, and patient-safety practicesHelp coordinate daily patient flow across the practiceResearch and follow up on operational concerns requiring attentionPromote a supportive environment where staff can ask questions and learnProvide Direct Patient CareComplete pre-visit planning and confirm that required test results, consultations, and clinical information are availableWelcome and prepare patients for their appointmentsVerify patient identity and recognize urgent clinical concernsDocument chief complaints, medications, allergies, medical history, and recent hospital or emergency department visits in EpicObtain vital signs, height, weight, pulse oximetry, and other measurementsPerform phlebotomy, EKGs, point of care testing, dressing changes, and suture removal as assignedAdminister subcutaneous and intramuscular medications and injections as orderedAssist providers with examinations, biopsies, cultures, suturing, and other office-based proceduresPosition patients and serve as a chaperone when requestedCollect, label, document, and process specimens accuratelyMaintain Clinical OperationsMaintain clean, organized, and fully stocked exam roomsMonitor equipment, instruments, supplies, and expiration datesComplete required calibration records and quality control logsFollow OSHA and infection prevention guidelinesPerform and document point of care testing as orderedEnsure results and associated charges are documented accuratelyTrack patient-care logs and follow up on incomplete resultsCoordinate Follow-Up CareSchedule and track outside tests, procedures, and specialist consultationsCoordinate referrals, prior authorizations, and required documentationProvide patients with instructions and educational materialsTrack results and consultation letters to ensure providers receive themScreen and prioritize telephone calls and portal messagesCommunicate provider instructions, results, and follow-up plansReview missed appointments with providers and coordinate reschedulingWho You'll SupportThe practice provides care for patients with:CancerIron deficiency, including during pregnancyBlood clotting concernsDVT and pulmonary embolism follow-upOther benign and complex blood disordersMany patients return regularly for ongoing care, allowing the Lead Medical Assistant and clinical team to develop meaningful, long term patient relationships.What Success Looks LikeYou will be successful in this role if you are:An experienced Medical Assistant who leads by exampleConfident mentoring, training, and guiding colleaguesComfortable remaining actively involved in direct patient careAccurate and thorough when completing medication reconciliationComfortable performing phlebotomyReliable and prepared to support a smaller clinical teamWarm, empathetic, and professional with patients and familiesAble to manage several priorities and problem-solve as clinic needs changeOpen to collaboration with physicians, nurse practitioners, nurses, and practice leadershipAttentive to patient safety, confidentiality, and regulatory requirementsPatients may have complex medication lists, making accuracy, careful documentation, and clear communication especially important. The team values employees who are proactive, dependable, compassionate, and willing to step in when the practice becomes busy.Why Join This Team?You will join a collaborative Hematology/Oncology team that includes physicians, nurse practitioners, nurses, Medical Assistants, and other clinical professionals.Providers are engaged with the full care team and take time to explain the reasoning behind patient care plans. The practice also offers integrative wellness programming designed to support patients and staff in a specialty that can sometimes feel emotionally demanding.This is an opportunity to build meaningful relationships with patients, expand your Hematology and Oncology experience, and help develop other Medical Assistants while continuing to provide hands-on care.Minimum QualificationsHigh school graduate or GED. Minimum of 2-3 years of experience demonstrating proficiency in all areas of Medical Assisting.Demonstrated MA competencies acquired through any one of the following: MA Certificate, Associates Degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience or physician assistant program candidates.Must demonstrate strong customer and interpersonal relationships with all patients, family members, staff and providers.Must be able to demonstrate both a willingness and competency to train, mentor and guide others assigned practices.Experience with computer systems and web-based applications is needed. EPIC experience is a plusPhlebotomy skills are preferred.Physical Requirements & EnvironmentJob requires physical stamina; many hours/day on the feet.All staff are expected to cross train and help each other when needed.Must be able to lift up to 10lbs with some frequency.Must be able to position patients for specific procedures and exams.Mount Auburn Hospital employees must be able to readily adjust to change and handle a rapid-paced environment and the stresses associated with that, while continuing to provide high-quality, efficient service.Pay Range:$23.15 - $31.16The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.As a health care organization, we have a responsibility to do everything in our power to care for and protect